All Inventory Items Gone

Candycrusher123455 · November 2019

Hello,

Out of nowhere, all of my booster items (color bombs, lollipop hammers, etc.) dropped to 0. I have been using the same device for several years and have never seen this happen. I have tried reaching out several times over email for support with no luck. I am aware these are stored where they are not permanent and that the advice is to use them as you get them, but I am very disappointed and would like these to be restored. I am a long time user and would appreciate some support!

Thank you.

Sukanta_Biswas · November 2019

Hi @Candycrusher123455
We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.😊

In the case of Android and I-Phone, your collected booster is stored in phone memory.This stored booster can not be synced with the server, because the game studio still does not have this process.You will not be able to transfer the boosters to another device, you will lose the complete booster for app uninstalling or crashing. And the boosters are not refundable.

Here are some tips for not / less facing this kind of problem in the future,

Make your device software auto update.

Make your game app auto update.

Don't open game when battery below 25%

Don't accept incoming call when you playing this game.

Close all background running app before start this game.

Make free device internal memory up to 2 GB
Do not install App that occupies more space on the device.

Keep RAM free.

Read here more https://community.king.com/en/candy-crush-saga/discussion/251268/having-problems-with-your-game-crashing-or-loading-on-mobile/p1?new=1

Candycrusher123455 · November 2019

Thank you for this information, these are great tips! However it still does not address that all of my boosters disappeared out of nowhere especially since I was following all of the above guidance. When looking for others who had this problem, this user was able to get some of theirs replaced. is this an option? https://community.king.com/en/candy-crush-saga/discussion/comment/368543#Comment_368543

Thanks

Candycrusher123455 · November 2019

Any help here?

Sukanta_Biswas · November 2019

Candycrusher123455 said:

Any help here?

You can contact our "Player Support" section here.

Candycrusher123455 · November 2019

That did not answer my question

All Inventory Items Gone

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