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Completely restarted!
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chimichangagirl
Posts: 2 Newbie
in Support
My app was telling me I was “up to date in all levels and more levels will be coming soon” even though I was only around level 500. After reading I found a user with similar problems and took all the trouble shooting measures. I ended up taking the advice of deleting the app and downloading it again. It completely restarted me at Level 1. Is there any way to get my progress back?
Answers
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I thought we can always get our level back if we are using same account. Few times I uninstalled the games and I get to my level back. Maybe you should try play it few times and see if you get to your level again. 500 may be small but not when you calculate the times we spend on the games. Hope you get your level back.
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Hi @chimichangagirl Welcome to the Community!!!! I send this information and hope that it will help you.
In our Kingdom there are players from all over the world and from all walks of life. You might be a new to the game or you have been conquering tricky levels for years.
One thing however is for sure: You do not want to lose your levels.
Whether you would drop your phone in the bath or fancy changing hardware, rest assured we have your game progress safe and sound. That is if you have the game saved either through your Facebook or Kingdom account.
The option on saving the game through Facebook is presented right away when you open your game app. It's very simple, just be sure to connect the game to the correct Facebook account! If rather play connected to Kingdom, you can find the option from the in-game settings.
As you keep making progress in the game, keep the game connected to the same Kingdom or Facebook account and you will be saving it automatically.
Problems with retrieving your saved game?
Now you might come across issues with retrieving your saved levels. Either on a new device or on your current one. As there are different device types, there are different tips and tricks to get you back on track.
Select this option if you are playing on an Android device
Select this option if you are playing on an Apple device
Didn't save the game? Is it too late?
If you're moving onto a new device make sure to check out our tips here on how to do it successfully.
If you have not saved the game, unfortunately it won't be recorded on our servers which means we can't bring the lost top scores back to you.
What we suggest is that you connect the game to either Facebook or Kingdom now, play a level and make your way to us through here and we'll try to help you out the best we can. Please be sure to select "Problems with my game" and then "Game didn't save"
Now you're all set and ready to go!
Kind regards,
Glenn
