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kindajanet
kindajanet Posts: 2 Newbie
in Support
Hi I was mid game when it froze and I turned my phone off and when I turned it on again it has started me at level
1 again when I was in the thousands previously. Can my previous progress be restored? Thank you 
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  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932 Candy Moderator
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    Hi @kindajanet
    We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.😉

    We're very sorry for your problem. I will need some more information to answer you so please help me with the correct information.
    What device are you using for the game?
    Did you connect the game to Facebook or the Kingdom?
    Show me a screenshot of your game map.
    Let me know.
    Flag · Helpful Sweet Love Haha

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