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My candy crush saga is not syncing with Facebook

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13»

Answers

  • Glasscitygirl
    Glasscitygirl Posts: 7 Level 2
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    I have over 1,000 coconut wheels and you're saying I'll lose them?  That's insane! I've purchased items that I'll now lose! I didn't change my password when I was in there app.
    Flag · Helpful Sweet Love Haha
  • Glasscitygirl
    Glasscitygirl Posts: 7 Level 2
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    How will my current level be saved? This just doesn't make sense. 
    Flag · Helpful 1Sweet Love Haha
  • Katrina_A
    Katrina_A Posts: 66 Level 3
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    Sukanta_Biswas said:
    Hi @Katrina_A
    There are many reasons for this problem, I just explained one major reason. Follow what I have said that will surely solve your problem. Sorry, I can't find any advice on protecting your boosters.😭
    Sukanta... if I lose my boosters due a fault of my own, then yes that’s fine (not really fine, but it’s fair). However, if there is a system fault affecting many people then Yes I do believe that it’s King’s responsibility to rectify the problem and if we lose boosters due to system faults then yes King should reimburse us. Just my two cents. 

    Flag · Helpful 1Sweet Love Haha
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932 Candy Moderator
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    Glasscitygirl said:
    How will my current level be saved? This just doesn't make sense. 
    You will receive a refund of the boosters (Unused booster only) you have purchased. However, have you previously saved this game on Facebook or the Kingdom?
    Flag · Helpful Sweet Love Haha
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932 Candy Moderator
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    Hi @Katrina_A
    I understand the reason for your disappointment but we have to close our hands in this regard. 
    I can't go beyond my power.😣
    Flag · Helpful Sweet Love Haha
  • Katrina_A
    Katrina_A Posts: 66 Level 3
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    Sukanta_Biswas said:
    Hi @Katrina_A
    I understand the reason for your disappointment but we have to close our hands in this regard. 
    I can't go beyond my power.😣
    Might I ask what your position is within King? I am in contact with someone in the team outwith this community and it’s confusing having someone say something on this forum and someone saying something else via email. This isn’t about disappointment, it’s about complaints  being handled in a professional and considered manner. A lot of people are reporting a GENUINE problem and your answer is to tell them to re-install the game. How about fixing the problem instead or reporting it on to your superiors if you are not able to do so. This problem is NOT your fault but I am shocked of the advice you are giving people to be very honest. 
    Flag · Helpful 1Sweet Love Haha
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932 Candy Moderator
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    Hi @Katrina_A
    Here you and I are equal, which means I love to play the game. There are some differences where we (Superstars) play the game as well as help others with the game's problems. We are trained to do this and we have been allowed to do this. I can't tell you more.🙃
    Flag · Helpful Sweet Love Haha
  • Glasscitygirl
    Glasscitygirl Posts: 7 Level 2
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    Sukanta_Biswas said:
    Glasscitygirl said:
    How will my current level be saved? This just doesn't make sense. 
    You will receive a refund of the boosters (Unused booster only) you have purchased. However, have you previously saved this game on Facebook or the Kingdom?
    Yes, and now I lost levels and all my boosters. I don't know that I even want to play anymore. I'm very disgusted. I don't have a problem with Farm Heroes Saga. 
    Flag · Helpful 1Sweet Love Haha
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932 Candy Moderator
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    Glasscitygirl said:
    Sukanta_Biswas said:
    Glasscitygirl said:
    How will my current level be saved? This just doesn't make sense. 
    You will receive a refund of the boosters (Unused booster only) you have purchased. However, have you previously saved this game on Facebook or the Kingdom?
    Yes, and now I lost levels and all my boosters. I don't know that I even want to play anymore. I'm very disgusted. I don't have a problem with Farm Heroes Saga. 
    Why are you disappointed? You have to return the correct level.😉
    Flag · Helpful Sweet Love Haha
  • Katrina_A
    Katrina_A Posts: 66 Level 3
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    Of course she's diaappointed! You dont seem to be grasping the issue here.... Glascitygirl all I know (as only a user) is that the problem has been reported to a genuine King representative, when i hear back i would be hzppy to inform you. 
    Flag · Helpful Sweet Love Haha

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