Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

No longer able to exit an unstarted board without losing lives - Information and feedback

Dear community,

I'd like to share with you some information in regards to a god old known issue of the game:

as you may be aware, when we access a level, we don't use any move and we exit the level without playing it, we don't lose any life.

This behaviour was not intended since the very beginning and very soon, this issue is going to be fixed.

That means that, once it's fixed, if we access a level to check it out, we don't do anything and we decide to exit the level to go back to the map, we will be losing a life.

Thank you very much for your understanding 🙂

Have a delicious day and let's keep crushing!

Welcome! 👋

Comments

bronnebaum

m_j_ said:

A fix for restarting the game would be great. As for the timed boosters get rid of them. I want to use my boosters when I want to and when I have lives.

Is any of this asking for to much? I don't think so!!!

I hope everyone has a Very Happy New Year.

Yes to all of this!

rllloyd

Okay, now you're changing the way the game has worked since I began playing, and I'm on level 2379!

King, if you think this change will bring in more revenue, you will find that you're mistaken. I will not continue to play the game unless this is changed back to the way it used to be. And I have spent a lot of money on Candy Crush. You just lost a good customer.

m_j_

A fix for restarting the game would be great. As for the timed boosters get rid of them. I want to use my boosters when I want to and when I have lives.

Is any of this asking for to much? I don't think so!!!

I hope everyone has a Very Happy New Year.

lorieb4

I’m really sick of getting all of these timed boosters just as I’ve lost my last life. What a joke! Maybe they think you’ll buy more lives so you can actually use them. Not going to happen! I have tried not accepting them and closing but that hasn’t worked for me. I have a lot of boosters now since the big fix. I refuse to waste them so they will just accumulate until the fix is reversed. Not buying any piggy banks for 30 gold bars, 33 gold bars, or 60 gold bars. You have gone and made me mad so not spending another penny until something changes so that your hard earned boosters aren’t just frittered away for nothing. I’m not a coder or game developer so I’m short on suggestions on how to change the game other than reverse what you did with the fix and get rid of the timed boosters or make sure they are presented when you at least have a few lives left. If you can’t do that, make it so we can place at lease 2 boosters anywhere on the board.

mercerik

JethrinaBodina said:

Hey @mercerik
When my game had this problem it was on my tablet. I was advised that there was a server outage on Facebook that morning and that I should try logging out and back in. It worked for me.
I have had to clear the cache on both my tablet and phone to sync them, usually it's when I got right from the Fire tablet to the phone. I have to make sure I know what level I should be in cuz I've replayed the same super hard levels more than a few times!

I have the app on my laptop but I'm avoiding my laptop right now due to a major conflict with my school. It makes me angry just to look at it, knowing that I'm in a battle instead of getting ready to graduate in a couple weeks. That turmoil is half the reason why I play CCS to distract me!

Your Windows 10 problem may need to be looked at by the support team, I agree. I was input sharing my experience to give that player a possible fix for their Facebook connection issue if it was an Android or iOS app. The PC version has to be very different than the smaller mobile app.

Happy New Year!
✌😎

@JethrinaBodina

FYI, my Windows 10 Operating System has no issue. I maintain it regularly. As I said I fix Computers and App Issues for a living. I don't need the Support Team to work on it.

It was the CCS App that became messed-up all of a sudden after 7 years of no issues. Why at this time? Was it a coincidence or something else? I am just glad I fixed it myself.

mercerik

lkap said:

Hi @mercerik - logging off and back on again worked! Thank you & Happy New Year!

Hi there, @lkap !

I am glad your issue was not as bad as mine.

lkap

mercerik said:

lkap said:

Mercerik - today my Facebook friends are gone and replaced with computer dummies too. My profile pic has changed to a panda but I can still play. Am I having the same issue as you? I don’t want to lose my stuff but it’s apparent I’m not logged in through my FB anymore 😟

Hi there, @Ikap !

I will send you the resolution via Personal Message.

Thanks!

Hi @mercerik - logging off and back on again worked! Thank you & Happy New Year!

JethrinaBodina

Hey @mercerik
When my game had this problem it was on my tablet. I was advised that there was a server outage on Facebook that morning and that I should try logging out and back in. It worked for me.
I have had to clear the cache on both my tablet and phone to sync them, usually it's when I got right from the Fire tablet to the phone. I have to make sure I know what level I should be in cuz I've replayed the same super hard levels more than a few times!

I have the app on my laptop but I'm avoiding my laptop right now due to a major conflict with my school. It makes me angry just to look at it, knowing that I'm in a battle instead of getting ready to graduate in a couple weeks. That turmoil is half the reason why I play CCS to distract me!

Your Windows 10 problem may need to be looked at by the support team, I agree. I was input sharing my experience to give that player a possible fix for their Facebook connection issue if it was an Android or iOS app. The PC version has to be very different than the smaller mobile app.

Happy New Year!
✌😎

mercerik

JethrinaBodina said:

Unbiased third party here... This has happened to me as well. It was on an Android device, though, and I don't know if that's what you're on with the problem. It did work for me to log out and back in. It's worth a try! I used to teach people how to do their job and then had to audit and advise when they started DOING it. Words to begin your troubleshooting journey: When in doubt, take it out.Start at beginning.
"Turn off, Wait 30 seconds, Turn on" are the first words out of every tech support specialist I have ever spoken with.
Uninstalling, resetting to factory settings are LAST resorts. You will lose your saved data EVERY time. Only that which is saved on King servers for you will remain.
Force stop the app, clear the cache, go back to see if it's fixed.
I have to do that ALL the time to sync my phone and tablet. I've played the same Nightmare level over again because, duh, I'm STUPID and forgot I passed it! Then I realize, Hey, I beat this level big dummy!
Hi there, @JethrinaBodina !

This will be a Never Ending issue if this Community does not put a real Employee Trouble Shooter paid just to make sure issues are resolved. They are deploying members to answer questions that are way above their pay grade, even when they have no pay grade at King Games at all. Why do they do this? The answer is Money💰💰💰.😂

This is the only Community that hands out Badges and Titles like peanuts. Other Communities give each members recognition for resolving an issue or issues. They only hand out badges. They don't give them titles for scoring so many points in playing the games members created themselves. They do not put them in the frontline to answer technical questions they never handled before. Other Communities don't give Expert Titles to members, not unless they are hired with that title and paid with real money. King Community is more like a Mickey Mouse Community where nothing is taken seriously. BTW, this is not disrespect! This is a fact!

Uninstalling the App is not the same as Resetting Your Operating System like Windows 10 or your device to the Manufacturer's Settings. Those are two different things. You only reset your Operating System if it is the one that is Corrupted. You don't do this often.

You can set your browser to Automatically Clear The Cache for you. This is not always the reason for issues on an App. This is a Temporary Resolution. This is used just to show that the Community has a resolution. It may or may not even fix the problem.

mercerik

Eddie_Sparrow said:

Oops - I received a badge called "Name Dropper", "You encourage dialogue by dropping people's name... Job done!".

Is this something bad? The person herself posted her name so I thought I was being kind. Apparently no.

@Eddie_Sparrow

Hi Eddie!

No, that's not bad! You were given a badge for tagging the person whose comments you are responding to.

Eddie_Sparrow

Oops - I received a badge called "Name Dropper", "You encourage dialogue by dropping people's name... Job done!".

Is this something bad? The person herself posted her name so I thought I was being kind. Apparently no.

Eddie_Sparrow

mercerik said:

.
It is amazing that for a long time now, a lot of players/members have been complaining about the same never ending issue and yet no permanent solution has been offered, just temporary.

Hello there Mercedes. It's amazing indeed. And sometimes even temporary solution or just an answer are not offered. I know of people who complained of serious, but I mean really serious, bugs, and they were completely ignored. Believe me, this is more at the loss of King than it is for customers. My idea is that King has just become too big, they can't control the beast anymore. You would think that being a six billions dollars company they would have the means to keep things under control, but no. Very surprising.

Congratulation for having taken things in your own hand and having fixed your problem.

mercerik

Lynette said:

Yes @mercerik I have experienced this before.Facebook is often unavailable. I log in and out again (as I recommended above) - this works sometimes, others not.If the buttons are unresponsive I just keep playing with my Kingdom friends until I can log in again.I prefer to play without being connected to facebook and often log out on purpose because I have so many facebook friends that all the data slows my games.I never said that your resolution would not work and believe you that it did (you do not need to prove anything) I was simply giving the player another thing to try before uninstalling the app.@lkap uninstalling the game should be a last resort as you can loose lives and boosters that are saved on your device.

@Lynette

Have you noticed that a lot of members have been complaining about this for a long time with no resolutions?

I seldom play Candy Crush Saga on Facebook Page App because loading is so slow. It is not one of my favorite place to play this game. I prefer the Windows 10 App and the iPhone iOS App logging-in with Facebook Account. I record every game that I play and posted on YouTube.

I had no choice but to uninstall & reinstall the game because it has been messed-up for 3 days. I tried everything that I can to no avail. I wouldn't have uninstalled the App if there was another way. All the Timed Boosters that I supposedly received did not appear in the Backpack of Sweet Supplies. Every game that I beat did not count either. The Progress and Leaderboard were completely blank. For 7 years I had no issue, in fact I have been helping resolve the issues in the Community since I joined early last year. The timing of this happening to me is quite suspicious. This should not have happened to me since I recently reset my Windows 10 in July when the Screen Resolution was screwed-up during the update. BTW, I fix computers and Apps for a living.

If there is no viable solution, uninstalling the App is the best way to fix this pesky CCS issue. The only thing I lost are my Gifts of Lives from Facebook friends which can be easily recovered or replenished but the games completed not getting counted and boosters not appearing where they are supposed to be stored are really the worst thing that could ever happen to anyone.

It is amazing that for a long time now, a lot of players/members have been complaining about the same never ending issue and yet no permanent solution has been offered, just temporary.

Lynette

JethrinaBodina said:

I have to do that ALL the time to sync my phone and tablet. I've played the same Nightmare level over again because, duh, I'm STUPID and forgot I passed it! Then I realize, Hey, I beat this level big dummy!

.

haha, I've been known to have done this too!

JethrinaBodina

lkap said:

mercerik said:

I finally fixed my Windows 10 Candy Crush Saga App
by Uninstalling and Reinstalling it. I have my 200
Facebook Friends back in the Progress and
Leaderboard. The weird looking Computer Dummies
are gone. I lost all my Gifts of Lives from Facebook
Friends. I have to start accumulating them so I can
eventually play. I had to do it. If I didn't, I can't request
and receive lives from Facebook Friends. The Daily
Boosters don't really get stored in the Backpack
of Sweet Supplies which was awful. I
hope this doesn't happen again.

Mercerik - today my Facebook friends are gone and replaced with computer dummies too. My profile pic has changed to a panda but I can still play. Am I having the same issue as you? I don’t want to lose my stuff but it’s apparent I’m not logged in through my FB anymore 😟

Unbiased third party here... This has happened to me as well. It was on an Android device, though, and I don't know if that's what you're on with the problem. It did work for me to log out and back in. It's worth a try!
I used to teach people how to do their job and then had to audit and advise when they started DOING it. Words to begin your troubleshooting journey: When in doubt, take it out.
Start at beginning.

"Turn off, Wait 30 seconds, Turn on" are the first words out of every tech support specialist I have ever spoken with.
Uninstalling, resetting to factory settings are LAST resorts. You will lose your saved data EVERY time. Only that which is saved on King servers for you will remain.

Force stop the app, clear the cache, go back to see if it's fixed.

I have to do that ALL the time to sync my phone and tablet. I've played the same Nightmare level over again because, duh, I'm STUPID and forgot I passed it! Then I realize, Hey, I beat this level big dummy!

.

Lynette

mercerik said:

Lynette said:

@Ikap

Those 'computer dummies' you refer to are real players.
King gives everyone who plays some friends who are not connected to facebook.
So that at times when you might be playing without being connected (as your account is at the moment) you can still exchange lives etc.
Some people prefer not to have a specific name or picture but just keep the King ID they were given (the word king plus a number) and have a random avatar (like your panda) that is given them.
When you reconnect to facebook you'll see your facebook friends again
Try logging in and out of facebook a few times to see if it can restore your facebook game.
The internet/servers are very busy this time of year and glitches can happen.

@Lynette;

My question to you is, have you experienced this issue? Did you know that with what I had, all the buttons were non-responsive?

We have two choices to log-in the game. The first one is with the Kingdom and the second one is with Facebook Account. I have been using Facebook Account for 7 years. I never had any of these issues since the beginning. Why now?

Please don't tell us that it is the internet that makes this happen. How can you explain mine? I ran the SpeedTest. My internet was working perfectly.

Please don't give us any suggestion that you yourself haven't tried!

Here is a ScreenShot that proves that my resolutions really worked or should I say works. It has a Time Stamp on the System Tray.

Yes @mercerik I have experienced this before.

Facebook is often unavailable. I log in and out again (as I recommended above) - this works sometimes, others not.
If the buttons are unresponsive I just keep playing with my Kingdom friends until I can log in again.

I prefer to play without being connected to facebook and often log out on purpose because I have so many facebook friends that all the data slows my games.

I never said that your resolution would not work and believe you that it did (you do not need to prove anything) I was simply giving the player another thing to try before uninstalling the app.

@lkap uninstalling the game should be a last resort as you can loose lives and boosters that are saved on your device.

Mslatsyrk

I peeped their game years ago. I am not in a competition with anyone and I don't brag to anyone about how far I am. Even though this will be super annoying I am not gonna stop playing

Mslatsyrk

Okay. I am on 2349 and have been playing for 5 years. In the 5 years I have been playing they got like $20 bucks outta me and that was in the first year. What saved me is that the debit card changed and I was too lazy to update it so I never spent money when they made it hard for me.

I have been stuck on a level for weeks and refused to buy boosters. Give it a break and came back and Candy Crush makes this impossible stage now super easy and helps me with boosters so I can move along.

As long as they don't fix the "other issue" im good. I ain't saying it cuz then it will be fixed.

They still ain't getting no money from me.

kdj

I stopped playing because of this "fix." One less person to watch all the ads.

xoxolo

It is amazing how much this has totally ended my candy crush time. I used to play every single day and I haven’t played at all lately. I honestly don’t miss it, why would I purposely want to play a pain in the ass board? Those were just something you had to deal with while getting together the boosters and using the bot rewards. Im
honestly glad this happened because I was wasting way too much time, all those levels played for what? Never did finish the game and they very very rarely introduce anything new. It is addictive, but they have got to I’m understand that part of that addiction is blowing through levels and feeling like you are winning. There is a reason why so many of us stuck with candy crush instead of the other ones that don’t have that feature.

Comments

bronnebaum

m_j_ said:

A fix for restarting the game would be great. As for the timed boosters get rid of them. I want to use my boosters when I want to and when I have lives.

Is any of this asking for to much? I don't think so!!!

I hope everyone has a Very Happy New Year.

Yes to all of this!

JethrinaBodina said:

Hey @mercerik
When my game had this problem it was on my tablet. I was advised that there was a server outage on Facebook that morning and that I should try logging out and back in. It worked for me.
I have had to clear the cache on both my tablet and phone to sync them, usually it's when I got right from the Fire tablet to the phone. I have to make sure I know what level I should be in cuz I've replayed the same super hard levels more than a few times!

I have the app on my laptop but I'm avoiding my laptop right now due to a major conflict with my school. It makes me angry just to look at it, knowing that I'm in a battle instead of getting ready to graduate in a couple weeks. That turmoil is half the reason why I play CCS to distract me!

Your Windows 10 problem may need to be looked at by the support team, I agree. I was input sharing my experience to give that player a possible fix for their Facebook connection issue if it was an Android or iOS app. The PC version has to be very different than the smaller mobile app.

Happy New Year!
✌😎

mercerik

lkap said:

Hi @mercerik - logging off and back on again worked! Thank you & Happy New Year!

Hi there, @lkap !

I am glad your issue was not as bad as mine.

lkap

mercerik said:

lkap said:

Mercerik - today my Facebook friends are gone and replaced with computer dummies too. My profile pic has changed to a panda but I can still play. Am I having the same issue as you? I don’t want to lose my stuff but it’s apparent I’m not logged in through my FB anymore 😟

Hi there, @Ikap !

I will send you the resolution via Personal Message.

Thanks!

Hi @mercerik - logging off and back on again worked! Thank you & Happy New Year!

JethrinaBodina

mercerik

JethrinaBodina said:

Unbiased third party here... This has happened to me as well. It was on an Android device, though, and I don't know if that's what you're on with the problem. It did work for me to log out and back in. It's worth a try! I used to teach people how to do their job and then had to audit and advise when they started DOING it. Words to begin your troubleshooting journey: When in doubt, take it out.Start at beginning.
"Turn off, Wait 30 seconds, Turn on" are the first words out of every tech support specialist I have ever spoken with.
Uninstalling, resetting to factory settings are LAST resorts. You will lose your saved data EVERY time. Only that which is saved on King servers for you will remain.
Force stop the app, clear the cache, go back to see if it's fixed.
I have to do that ALL the time to sync my phone and tablet. I've played the same Nightmare level over again because, duh, I'm STUPID and forgot I passed it! Then I realize, Hey, I beat this level big dummy!
Hi there, @JethrinaBodina !

This will be a Never Ending issue if this Community does not put a real Employee Trouble Shooter paid just to make sure issues are resolved. They are deploying members to answer questions that are way above their pay grade, even when they have no pay grade at King Games at all. Why do they do this? The answer is Money💰💰💰.😂

This is the only Community that hands out Badges and Titles like peanuts. Other Communities give each members recognition for resolving an issue or issues. They only hand out badges. They don't give them titles for scoring so many points in playing the games members created themselves. They do not put them in the frontline to answer technical questions they never handled before. Other Communities don't give Expert Titles to members, not unless they are hired with that title and paid with real money. King Community is more like a Mickey Mouse Community where nothing is taken seriously. BTW, this is not disrespect! This is a fact!

Uninstalling the App is not the same as Resetting Your Operating System like Windows 10 or your device to the Manufacturer's Settings. Those are two different things. You only reset your Operating System if it is the one that is Corrupted. You don't do this often.

You can set your browser to Automatically Clear The Cache for you. This is not always the reason for issues on an App. This is a Temporary Resolution. This is used just to show that the Community has a resolution. It may or may not even fix the problem.

mercerik

Eddie_Sparrow said:

Oops - I received a badge called "Name Dropper", "You encourage dialogue by dropping people's name... Job done!".

Is this something bad? The person herself posted her name so I thought I was being kind. Apparently no.

@Eddie_Sparrow

Hi Eddie!

No, that's not bad! You were given a badge for tagging the person whose comments you are responding to.

Eddie_Sparrow

mercerik said:

.
It is amazing that for a long time now, a lot of players/members have been complaining about the same never ending issue and yet no permanent solution has been offered, just temporary.

mercerik

Lynette said:

Yes @mercerik I have experienced this before.Facebook is often unavailable. I log in and out again (as I recommended above) - this works sometimes, others not.If the buttons are unresponsive I just keep playing with my Kingdom friends until I can log in again.I prefer to play without being connected to facebook and often log out on purpose because I have so many facebook friends that all the data slows my games.I never said that your resolution would not work and believe you that it did (you do not need to prove anything) I was simply giving the player another thing to try before uninstalling the app.@lkap uninstalling the game should be a last resort as you can loose lives and boosters that are saved on your device.

Lynette

JethrinaBodina said:

I have to do that ALL the time to sync my phone and tablet. I've played the same Nightmare level over again because, duh, I'm STUPID and forgot I passed it! Then I realize, Hey, I beat this level big dummy!

.

haha, I've been known to have done this too!

JethrinaBodina

lkap said:

mercerik said:

I finally fixed my Windows 10 Candy Crush Saga App
by Uninstalling and Reinstalling it. I have my 200
Facebook Friends back in the Progress and
Leaderboard. The weird looking Computer Dummies
are gone. I lost all my Gifts of Lives from Facebook
Friends. I have to start accumulating them so I can
eventually play. I had to do it. If I didn't, I can't request
and receive lives from Facebook Friends. The Daily
Boosters don't really get stored in the Backpack
of Sweet Supplies which was awful. I
hope this doesn't happen again.

Mercerik - today my Facebook friends are gone and replaced with computer dummies too. My profile pic has changed to a panda but I can still play. Am I having the same issue as you? I don’t want to lose my stuff but it’s apparent I’m not logged in through my FB anymore 😟

Lynette

mercerik said:

Lynette said:

@Ikap

Those 'computer dummies' you refer to are real players.
King gives everyone who plays some friends who are not connected to facebook.
So that at times when you might be playing without being connected (as your account is at the moment) you can still exchange lives etc.
Some people prefer not to have a specific name or picture but just keep the King ID they were given (the word king plus a number) and have a random avatar (like your panda) that is given them.
When you reconnect to facebook you'll see your facebook friends again
Try logging in and out of facebook a few times to see if it can restore your facebook game.
The internet/servers are very busy this time of year and glitches can happen.

@Lynette;

My question to you is, have you experienced this issue? Did you know that with what I had, all the buttons were non-responsive?

We have two choices to log-in the game. The first one is with the Kingdom and the second one is with Facebook Account. I have been using Facebook Account for 7 years. I never had any of these issues since the beginning. Why now?

Please don't tell us that it is the internet that makes this happen. How can you explain mine? I ran the SpeedTest. My internet was working perfectly.

Please don't give us any suggestion that you yourself haven't tried!

Here is a ScreenShot that proves that my resolutions really worked or should I say works. It has a Time Stamp on the System Tray.

Mslatsyrk

I peeped their game years ago. I am not in a competition with anyone and I don't brag to anyone about how far I am. Even though this will be super annoying I am not gonna stop playing

Mslatsyrk

They still ain't getting no money from me.

kdj

I stopped playing because of this "fix." One less person to watch all the ads.

xoxolo

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Yes! The episode we’ve all been waiting for has finally dropped! 💥 The most talked-about feature in Candy Crush gets its spotlight in the latest Crush & Tell, where our very own Alena, Senior Product Director dives deep into the messy truth, the big decisions, and the surprising player feedback that helped shape the Fish…
🎶 Wake Up, Rehearse, Perform – Music Season Is Here 🥳
The Candy band is back for their biggest show yet, but they’ve overslept😴 From 3 November to 7 December, join the Music Season and help Jelly Queen, Yeti, and Mr. Toffee get ready for their sweetest concert ever in the new Concert Chaos event! 🎵 What’s New This Season The Saga map gets a full music makeover! As you play…
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Active Discussions

Dinero
Hola por que no hacen más divertida la aplicación y nos pagan por juego en efectivo
Add a new type of candy into CCS (Candy Crush Saga)
Hi, I'm CutiePie2025, and I'm new here to this community of wonderful games that fall into this category, like Candy Crush Saga, and Speaking of Candy Crush Saga, can you guys add a new type of candy into CCS? If you do, I'd be so happy-go-lucky! I passed 200+ levels in the game!
I FINALLY Beat The Troll
First time!
Question
what is this and how to use it, please
Lost all the boosters for 3 times all together
I've been playing this game since it first came out! Since I don't use boosters frequently, I had a large collection of them all when the game unexpectedly changed and I lost all of my boosters. Three times in all, this occurred. I've lost a tonne of boosters. What causes this to occur? How can I reclaim my unused boosters?

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.