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Fantastic Five problem

rbrown8330
rbrown8330 Posts: 3

Level 1
in Support
I haven't been able to open the Fantastic Five for a few months. I play on my LG G6. It's there, but I can't open it anymore. I have cleaned out my cache and force stopped the app but nothing has fixed the problem. Anyone?

Answers

  • Spinnifix
    Spinnifix Posts: 25,429
    @rbrown8330

    Hi there! Since I can not help you in technical questions, I pass it on to @Elsa. It can certainly help you further. Good luck
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,928
    Hi @rbrown8330
    We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.🤗

    Give me some information so I can understand where your problem is. Show me a screenshot of the current situation.
    You got F5 in the game, but you couldn't click it?
    What is game app version?
    Let me know.
  • rbrown8330
    rbrown8330 Posts: 3

    Level 1
    Here's a screenshot. This is what the Fantastic Five has looked like for quite a while. Like I said, I cleaned out my cache and force stopped to no avail. I'm about to give up on it. 
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,928
    Hi @rbrown8330
    Thank you for the screenshot. Have you checked for update to your game app?
    I'm asking you to check the steps below. Check App Update > Log Out Game > Restart Device > Open Game & Log In.
    Check app update here.
  • rbrown8330
    rbrown8330 Posts: 3

    Level 1
    Logged out, app was up to date, restarted my phone, logged back in and now there's no Fantastic Five at all. Checked the features to turn it on, it's not even there anymore. Only the "lives full" is there to check. 
  • schtick
    schtick Posts: 4

    Level 1
    Having the exact problem. It's extremely frustrating

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,928
    rbrown8330 said:
    Logged out, app was up to date, restarted my phone, logged back in and now there's no Fantastic Five at all. Checked the features to turn it on, it's not even there anymore. Only the "lives full" is there to check. 
    Fantastic 5 is under test group. It was probably not active in your game because you are not currently in the test. If you are in this test group, you will find it again without any problems. Keep playing the game, and I'll discuss your issue with my team.
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,928
    schtick said:
    Having the exact problem. It's extremely frustrating

    I will definitely discuss the issue with my team, if there are any temporary issues that will definitely be resolved. It may be too late to solve the problem for the holiday season. I urge you to wait a bit.🙏

Hey! Would you like to give us your opinion?

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