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Problem with level 6136 is not solved.

Fröschli
Fröschli Posts: 4

Level 1
in Support
After collecting the keys, the fruits do not fall down, there are always blocked.
«13

Answers

  • Spinnifix
    Spinnifix Posts: 25,429
    Hello, I think it's a technical mistake. There are currently many technical problems and the team is already working hard on them. It could be that he shows up again. Get back in touch later !!! Thank you I'm still happy to pass it on to @Elsa. I wish you a nice day and a lot of fun & good luck
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,928
    Hi @"Fröschli"
    We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.🤗

    I will need some more information to answer you so please help me with the correct informations.
    What device you're using for this game?
    What is game app version?
    Let me know.

  • _Elsa_
    _Elsa_ Posts: 37,350
    Thanks for tagging me @Spinnifix!   Let's tag @bearwithme because she is handling this issue for the community manager.

  • Fröschli
    Fröschli Posts: 4

    Level 1
    I have got a smartphone Motorola G 5. The app has got the No. 1.166.1.1.
  • Fröschli
    Fröschli Posts: 4

    Level 1
    Thank you so much, everything is allright.
     =) 
  • Spinnifix
    Spinnifix Posts: 25,429
    https://community.king.com/en/candy-crush-saga/discussion/274649/candy-crush-level-6136/p1

    Hello everyone

     There are problems with this level, which has already been answered by one of the superstars. Please go to this link and follow the steps. I add that the team is working hard on the many technical problems that are currently here. Please be patient. Otherwise please mark the superstar @bearwithme . She will help you then !!! I wish you a nice weekend and don't forget the fun. Sincerely, Spinnifx

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,928
    edited January 2020
     :) 
  • Albert_Heinrich
    Albert_Heinrich Posts: 2,619
    Level 6136 still not fixed. Lost out on quite a few lives as well as time and boosters
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,928
    Albert_Heinrich said:
    Level 6136 still not fixed. Lost out on quite a few lives as well as time and boosters
    What device you're using for this game ?
    What is app version ?
    Please let me know.
  • bearwithme
    bearwithme Posts: 16,768
    Hello everyone - the studio released a fix at 6 pm Central European time 9 Jan 2020 and it appears that  @"Fröschli" no longer has the problem.  But two other people in different threads say they still have a problem.  If you still do too @Albert_Heinrich, can you please comment with the make/model and software version of the platform you are playing on (As @Sukanta_Biswas requested above).  Also can you please tell me whether you used any boosters to collect the keys (like a hammer) and also provide your game ID? "Find Game ID Number"  This information will help the studio troubleshoot further.

    Thank you.

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