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How do I get Facebook to log in having issue logging in on my new device

zoegamble
zoegamble Posts: 4

Level 1
in Support
I’ve recently got a new phone and having technical issues please help me reconnect to the candy crush we all love 😩

Answers

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,928
    Hi @zoegamble
    We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.

    Show me a screenshot of the problem you encountered while logging into the game.🙂
    Do you find the image below in your game?

    For instructions on how to take a screenshot please visit here.
     
  • zoegamble
    zoegamble Posts: 4

    Level 1
    This is what I get when I try connecting to Facebook though the app
  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,928
    Hi @zoegamble
    Thanks for the screenshot. The game does not support Safari browser, Click here for app.
    Since I'm not experienced about the device, here I am tagging my friend @Elsa .
  • zoegamble
    zoegamble Posts: 4

    Level 1
    That’s what I get when on the app not online. It sends me to that message I’ve even tried it on my boyfriends phone and tablet including my tablet and doesn’t work anywhere 😭
  • _Elsa_
    _Elsa_ Posts: 37,542
    Thanks for tagging me @Sukanta_Biswas.  @zoegamble is it an Android device?  I am going to offer you a couple of links.  If it's not an Android please let us know so that we can offer different messages.

    If you are having trouble connecting to Facebook please follow the steps from here.

    Why are you playing the game through Facebook instead of through King?  If you would like to create a King account and play through them you can follow the steps from here. 
  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,121
    Hi @zoegamble @Sukanta_Biswas @Elsa!

    Safari browser is available only on Apple devices (iPhone/ iPad).

    This looks like being an issue with the browser or an issue with the device. Please contact Apple Support for help with this. 

     
  • _Elsa_
    _Elsa_ Posts: 37,542
    Duh!  You are right that it's an Apple device @Crazy Cat Lad!  It didn't connect that Safari is Apple!  Maybe I should go back to sleep!

Hey! Would you like to give us your opinion?

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