Life requests stay in mailbox/ Lives do not get sent or received

This is now fixed and an update for this is being rolled out!

Please make sure to update the app to the version 1.71 that has been released on all devices.

Check here if you need help with updating the app.

If you play on Facebook or via the Windows app on a computer the game updates automatically. However, if you keep experiencing this issue on these platforms, then clear the cache and cookies on your browser if you play on Facebook. On Windows 10, please make sure the automatic updates for apps are enabled.

Hi guys!

The mailbox seems to have some chewing gum these days as you noticed. The Lives do not get sent, nor the messages will get cleared from the mailbox.

Some of you are able to send out Lives and requests, but they are not going through the system.

This is being looked into and a fix for this will come in a forthcoming update of the game.

I will post any updates on this and when this is fixed as soon as I hear anything from the Candy factory.

Thanks for your patience!

All comments

I will try it tomorrow

Hi I am on our first night I think it’s ok

Hi there I hope your days have fun

bearwithme

Hello @TonBongers and welcome to our friendly community! There have been problems with sending/receiving lives for awhile. The studio is aware of this and are working on a solution. You can read more about it here.

I have tried to accept friends request for lives but they will not leave my message folder. They come back on my cell phone and tablet.

https://community.king.com/en/candy-crush-saga/discussion/279338/sending-and-receiving-lives-known-issue-updates

@shell9634

Here the same!!

Jovonna

I have tried to accept friends request for lives but they will not leave my message folder. They come back on my cell phone and tablet.

terripi1

shell9634 said:

I am sending friends their life requests. The green check appears and my mailbox reflects that they were sent. But when I clear my windows on my iPhone after playing candy crush and then go back Into the game my mailbox is full again and reflects like I never sent my friends their life requests. My mailbox requests just keeps growing. Annoying and been like this for weeks. Going to take a break from candy crush for a while until this gets fixed. Hope it is soon.

Same thing is happening to me

Spinnifix

Hello and welcome to this community

☺

You can find your answers here: Please go to this link.

♥ Good luck ♥

shell9634

I am sending friends their life requests. The green check appears and my mailbox reflects that they were sent. But when I clear my windows on my iPhone after playing candy crush and then go back Into the game my mailbox is full again and reflects like I never sent my friends their life requests. My mailbox requests just keeps growing. Annoying and been like this for weeks. Going to take a break from candy crush for a while until this gets fixed. Hope it is soon.

Tatianepz

Crazy Cat Lad said:

Hi guys!
The mailbox seems to have some chewing gum these days as you noticed. The Lives do not get sent, nor the messages will get cleared from the mailbox.
Some of you are able to send out Lives and requests, but they are not going through the system.
This is being looked into and a fix for this will come in a forthcoming update of the game.
I will post any updates on this and when this is fixed as soon as I hear anything from the Candy factory.
Thanks for your patience!

Thar has been happening for quite a while... Expecting for solution

LM4Jesus

Thanks for your post, I was wondering what was going on.

AbhinavSargar

Hi @Ngonyama

Welcome to the Community,

Sorry to know about your Problem on Lives request and Boosters.

Can You Please Tell Us Where do you play Candy Crush Saga ? I mean on Android/Windows/iOS device or on King.com ?

We would like to know and this will help us to understand your Problem more clearly.

Also Click here, here and here to Checkout if you find any solution for your Problem.

Please Reply if any of the above hasn't been useful to you.

I hope this helps.

Have A Nice Day!

Ngonyama

@ AbhinavSargar
I am using Android

PummyRaj

Hello @tracistanzi, Hope you are doing fine

I apologize for my delayed reply! Thank you for confirming about the game!

First of all, there is no issue with your game or device. And NO! Please do not reinstall your game, as it does not do any good at all and/or solve the issue either.

Issue is with our favorite game "Candy Crush Saga" itself! The mailbox seems to have some issues from past couple of weeks. The Lives do not get sent, nor the messages will get cleared from the mailbox. Some players are able to send Lives and requests, but they are not going through the system. The issue was already escalated to the Candy Crush Studio and they are looking for a fix! Hopefully, it will be here with the next update

Here is the main thread where all the players are discussing about the same. Please head there to keep an eye on the issue and also,may be participate in the discussion ---> "Issue WITH Lives"

Hope this made sense and clarifies! Please let me know if I can be of further assistance

PummyRaj

Hello @anitablanket, Hearty Welcome to our friendly King Community

Unfortunately, there is an issue in our favorite game "Candy Crush Saga" itself!! Like you said the mailbox seems to have some issues from past couple of weeks. The Lives will not be sent and those messages will not get cleared from the mailbox either!!

Some of the players are able to send out Lives and requests, but they are not going through the system. The issue was already escalated to the Candy Crush Studio and they are looking for a fix! Hopefully, it will be here with the next update

Here is the main thread where all the players are discussing about the same. Please head there to keep an eye on the issue and also,may be participate in the discussion ---> "Issue WITH Lives"

Hope this made sense and clarifies! Hope to have fun in the game again!

Anitablanker

I haven’t been able to send friends their requested lives, when will this get fixed?

Linda_Henninger

I'm not sure about the answer I log in through Facebook. What should I do? I do sometimes log in on my phone , Can I fix it through there?

tracistanzi

I cannot send lives on Candy Crush using my Android phone. I have logged out and restarted and logged back in and that has not worked. Is there a better place to send questions please let me know I'm very confused at even where I'm at

AbhinavSargar

Thanks @Sukanta_Biswas for Your Kind Help!

Accepted answers

Hi guys!

The mailbox seems to have some chewing gum these days as you noticed. The Lives do not get sent, nor the messages will get cleared from the mailbox.

Some of you are able to send out Lives and requests, but they are not going through the system.

This is being looked into and a fix for this will come in a forthcoming update of the game.

I will post any updates on this and when this is fixed as soon as I hear anything from the Candy factory.

Thanks for your patience!

This is now fixed and an update for this is being rolled out!

Please make sure to update the app to the version 1.71 that has been released on all devices.

Check here if you need help with updating the app.

All comments

terripi1

shell9634 said:

I am sending friends their life requests. The green check appears and my mailbox reflects that they were sent. But when I clear my windows on my iPhone after playing candy crush and then go back Into the game my mailbox is full again and reflects like I never sent my friends their life requests. My mailbox requests just keeps growing. Annoying and been like this for weeks. Going to take a break from candy crush for a while until this gets fixed. Hope it is soon.

Same thing is happening to me

Jovonna

I have tried to accept friends request for lives but they will not leave my message folder. They come back on my cell phone and tablet.

Here the same!!

I have tried to accept friends request for lives but they will not leave my message folder. They come back on my cell phone and tablet.

bearwithme

Hi there I hope your days have fun

Hi I am on our first night I think it’s ok

I will try it tomorrow

i love candy crush

I play candy every day