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Wheel and Extra Moves stuck on loading/ connecting
Answers
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Hi @Judi_Lynn
Welcome to the Community,
Sorry to know about your Problem on Unable to receive offers, Gift Boxes, Events and boosters.
Try Checking Your Internet Connection Speed. If it's slow then this must be the cause of it.
Try Connecting to Wi-Fi and Check whether everything occurs.
I hope this helps.
Have A Nice Day!!
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Why are lives to my friends not being sent? I have over 200 unsent lives in my box. It's been over a month now since lives have been sent. I click on to help my friends and the wheel keeps continually spinining with nothing being sent. I'm not the only one that has this issue, there are at least over 30 players with the same issue. And, no, it's not the internet speed. This happens everywhere I'm at whether at home, in a hotel, a friend's house......everywhere. What is going on and why isn't it being fixed?
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Hello @Dollc55 Hearty Welcome to our friendly King Community 🤗
There has been an issue with "Lives" and the "Envelope" in our favorite Candy Crush game! The Studio team already knows about the issue and trying very hard to resolve the issue and send a new update soon. But, unfortunately, it is taking bit longer than expected!
Please head to the main thread and post your comment ---> "LIVES Issue in Candy Crush Saga"
Thank you for your patience and understanding! Have a nice day/evening! 🍭
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Hello @Judi_Lynn Hearty Welcome to our friendly King Community 🤗
I am very sorry to hear about the issue in your game!
After reading what you wrote, the issues you are having must be because of weak internet connection!
Are you playing on a mobile device? You can try to reinstall the game and see if that improves the issue, because it usually does, and that is the best remedy when we are experiencing "No internet" issue!
BUT, please be aware that, you will be loosing all your saved up boosters with reinstalling your game!
Please let me know if you have any questions or need further clarification! You can simply type your reply in the empty dialogue box provided below.
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Hello @mari_conroy1 Hearty Welcome to our friendly King Community 🤗
I am sorry to hear that you are having an issue in your game!! But, I am sorry to say that I am not clear about the issue!!
Can you please explain and provide few more details?
Thank you and talk to you soon!
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Not able to receive my earned prize boxes in Candy Crush Saga. Tells me to connect...I am connected through my making acct. It is NOT an issues of slow internet speed. My high speed internet is functioning as it should. This happened.a few weeks ago, and the problem is on your end. Please fix it!
This discussion has been closed.
