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Lost boosters

Bilkis2743
Bilkis2743 Posts: 2 Newbie
edited March 2020 in Support

I have lost all my boosters, I had so many.

I didnt change my phone or anything, this is the 3rd time it had happened to me.

My progress was saved on facebook.

Feel gutted


Best Answers

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932 Crushing Legend
    Answer ✓

    Hi @Bilkis2743

    We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.

    In the case of Android, your collected boosters is stored in phone memory. This stored boosters can not be synced with the server, because the game studio still does not have this process. You will not be able to transfer the boosters to another device, you will lose the complete boosters and for app uninstalling or crashing. And the boosters are not refundable.

    You probably missed the booster because of the app crashing.

    Please read HERE.

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932 Crushing Legend
    Answer ✓

    Here are some tips for not/less facing this kind of problem in the future,

    Make your device software auto update.

    Make your game app auto update.

    Don't open game when battery below 25%

    Don't accept incoming call when you playing this game.

    Close all background running app before start this game.

    Make free device internal memory up to 2 GB

    Keep RAM free.

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