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Level 6567 ends with "Oops!"

Timhung
Timhung Posts: 1,487
edited March 2020 in Support

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  • Kaorun
    Kaorun Posts: 6

    Level 2

    edited March 2020

    I'm on 6567.

    Because of the stop of sugar candy and item bot, my boosgers are very small.

    Yet, when I try to play 6567 without boosters, always Tiffi comes up and say "Oops!" and the game is ended without any movement.

    I had 5 lives and it happened 5 times.

    I think it's so mean!

  • Kodiakbakken1
    Kodiakbakken1 Posts: 4

    Level 1

    This is clearly a programming bug. I just experienced the same issue

  • Kaorun
    Kaorun Posts: 6

    Level 2

    I restarted my laptop where I'm playing, but it didin't work.

    So how can I seek a way out?

  • Kaorun
    Kaorun Posts: 6

    Level 2

    Please help me!

    I'm on 6567.

    Because of the stop of sugar candy and item bot, my boosters are very small.

    Yet, when I try to play 6567 without boosters, always Tiffi comes up and say "Oops!" and the game is ended without any movement, I found some movable candies though.

    I had 5 lives and I spent all of them in vain. I restarted my laptop, but it didn't work.

    Is this a bug? How can I seek a way out?

  • bearwithme
    bearwithme Posts: 16,578
    edited March 2020

    Hello @Kaorun and @Kodiakbakken1 and welcome to our wonderful King Community! I am sorry you are both experiencing this problem. I have not reached that level yet but it does sound like a game glitch. This is an order level and when we have had problems in the past it is because the game asks for more orders than it is possible for you to collect -which is why it closes before you can make a move.

    Can you please tell me what you are playing on - mobile or PC and the make and model and software version you are using. Some people have been able to play the level so these types of glitches can be platform and/or software specific. Also - are you playing through FB or Win !) etc.? Also can you please provide a screenshot of your board at the beginning of the game? The more information you can provide, the more it will help the studio figure out what is going on.

    Please provide the information in the comment section below.I have passed the information to the CMs.

  • Kaorun
    Kaorun Posts: 6

    Level 2

    I'm playing on a PC, Windows 10 through FB.

    I'll put a couple of photos.


    Soon after I click the play button of the first one, the second one comes up and then soon turn to the 3rd one, 4th one.

    In the second one, I can see some candies that I can move. Can you figure out the problem?

  • Kaorun
    Kaorun Posts: 6

    Level 2

    I have the same problem just now.

    See Support please.

  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,123
    Answer ✓

    Hi guys!

    I have reported the level 6567 to the Game Team. I will post any updates on this here on this thread.

    Stay tuned and thanks for your patience!


  • bearwithme
    bearwithme Posts: 16,578

    Thank you @Kaorun for the additional information and screenshots. This issue has been reported to the Studio and you can click here to check on any updates to the situation.

    Thank you.

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