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Syncing my King.com account to my Facebook account

naman_nomoron

naman_nomoron Posts: 10 Level 2

March 2020 in Support

I started Candy Crush saga connecting it with King.com account. I did not use a facebook account then and my progress is synced with the King.com account only. Now I want to sync my progress to my facebook account .

I logged in to my account and went to the settings page. In this page, the following message was displayed: "Score and progression sync. You have already synced your progress." Therefore, the link was not working and I could not login to my Facebook account to sync.

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Answers

Spinnifix Posts: 25,430 Sweet Legend

March 2020
Hello guys, welcome to our community.

To synchronize your Facebook and King accounts, you need to be on a computer because you need to access king.com. The following steps are here.
https://community.king.com/en/candy-crush-soda-saga/discussion/244238/can-i-sync-my-progress-between-facebook-and-king-com#latest
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naman_nomoron Posts: 10 Level 2

March 2020
https://community.king.com/en/candy-crush-saga/discussion/comment/639539#Comment_639539

I tried what you are recommending here, but it says "you have already synced your progress"
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Sukanta_Biswas Posts: 24,932 Crushing Legend

March 2020
https://community.king.com/en/candy-crush-saga/discussion/comment/639587#Comment_639587

Hi @naman_nomoron
You will only be able to sync your King account with Facebook once for this and you've already synced.
Anyway, Click HERE and Renew the access.
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naman_nomoron Posts: 10 Level 2

March 2020
https://community.king.com/en/candy-crush-saga/discussion/comment/639782#Comment_639782

But I am not able to sync my progress
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Sukanta_Biswas Posts: 24,932 Crushing Legend

March 2020
https://community.king.com/en/candy-crush-saga/discussion/comment/639789#Comment_639789

Please show me a screenshot.
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naman_nomoron Posts: 10 Level 2

March 2020
https://community.king.com/en/candy-crush-saga/discussion/comment/640346#Comment_640346

Here it says "you have already synced your progress"
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Sukanta_Biswas Posts: 24,932 Crushing Legend

March 2020
https://community.king.com/en/candy-crush-saga/discussion/comment/640355#Comment_640355

Yes, You were already completing this sync.
Click HERE.
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naman_nomoron Posts: 10 Level 2

March 2020
If I login to my facebook I go to level 15 while if I login using King.com I go to the level I am currently playing i.e level 1766.
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Sukanta_Biswas Posts: 24,932 Crushing Legend

March 2020
https://community.king.com/en/candy-crush-saga/discussion/comment/640442#Comment_640442

I'm afraid, maybe you synced with another Facebook.
However, I'm passing it to our CM @Crazy Cat Lad
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naman_nomoron Posts: 10 Level 2

March 2020
https://community.king.com/en/candy-crush-saga/discussion/comment/640451#Comment_640451

Thank you, but I signed in with the same email id
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