Connectivity problems and Hi!

cdubs · March 2020

Hi there! I’m new here! I’ve been playing a bit, but I can’t connect to the store or claim my prizes. Anyone else have this problem?

Lola_Pop · March 2020

Hello @cdubs and welcome to the Community!!!

We'd love to help you! Which game are you playing?

stan1981 · March 2020

U can try wifi n data to see which 1 work

cdubs · March 2020

thank you! Tried both and still not helping. I can play the game, but my profile pic is gone and it won’t connect to the store.

cdubs · March 2020

@Lola_Pop Hi there! I'm playing Candy Crush. Thx!

aikane35 · March 2020

Hi there,

I have 21 coconut wheel but when I play, it doesn’t show on my game screen.

How can do it?

aikane35 · March 2020

Candy crush saga

aikane35 · March 2020

Are you still there?

Lola_Pop · March 2020

Hello again!!

Yes, I'm still here, sorry for the delay! 😉

I'll move this conversation to the Candy Crush Saga Community- I'm sure you'll find more players who can help you there.

Cheers!!🤗

aikane35 · March 2020

Thank you Lola.

Sukanta_Biswas · March 2020

The problem has been reported to Game Studio and work is under way to fix it.

You will find complete information HERE and of course tell your Game ID there.

Thank you.😎

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