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Wheel and Extra Moves stuck on loading/ connecting

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Answers

  • aida1369
    aida1369 Posts: 17

    Level 2
    Screenshot_۲۰۲۰۰۳۲۸-۱۵۱۹۱۷_Candy Crush Saga.jpg
    Screenshot_۲۰۲۰۰۳۲۸-۱۵۱۸۵۲_Candy Crush Saga.jpg


  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932

    Hi @aida1369

    We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.

    The problem has been reported to Game Studio and work is under way to fix it.

    You will find complete information HERE and of course tell your Game ID there.

    Thank you.

  • aida1369
    aida1369 Posts: 17

    Level 2
    ۲۰۲۰۰۳۲۹_۱۵۱۸۳۲.jpg
    ۲۰۲۰۰۳۲۹_۱۵۱۹۰۷.jpg


  • kiara_wael
    kiara_wael Posts: 157,009

    Hi @aida1369 . Welcome to our Community

    The Booster Wheel stuck or loading . You can find more info👇️

     https://community.king.com/en/candy-crush-saga/discussion/281860/wheel-and-extra-moves-stuck-on-loading-connecting#latest

  • andmat
    andmat Posts: 5

    Level 2

    Hi technical team,

    Let me yet provide you with a bit more of my findings:

    The spinning wheel is fine on my iPad but not my Android. Tried in my laptop too but it has no such function. I logged in via Facebook, not sure if these info are useful.

    May i have a suggestion too : if we happened need to reinstall the apps, can you program it so that we can have our boosters back? It is quite disappointed that all the boosters are lost if we reinstalled at this point in time.

    @mmobaby I fully agree as I am in the same situation. It is getting very hard to pass a level now.

  • donnett
    donnett Posts: 2

    Level 1

    My I'd number 1196041265 my booster is stuck on loading and I can't buy boosters with my gold bars

  • donnett
    donnett Posts: 2

    Level 1

    It takes me longer to pass some levels because the wheel keeps loading and I can't buy boosters...it's been like this for too long now

  • mariana72
    mariana72 Posts: 1

    Level 1

    I’ve been having problems with connecting the game to Facebook account for too long now. I contacted you a month ago, the problem its getting worse and ridiculous. I can not get my daily prizes, life, i cant purchase anything. My Id is 1012952782.

  • mmobaby
    mmobaby Posts: 5

    Level 2

    And "purchasing" is what is most important to King.. I'm on level 5,000+ I've done my fair share of buying gold bars but whats the point if you can't use them for more lives.. But they figured out how to take those gold bars.. It's also interesting how many people are experiencing the same issue's for a looooong time.. I thought it was just me.. Definitely not a club I aspire to be in.. But I appreciate all y'all and your opinions

  • reneek2222
    reneek2222 Posts: 2

    Level 1

    Spinner not working for extra moves is # 1291853688

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