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Loss connection”

spikesez
spikesez Posts: 9

Level 2
in Support

Games won’t “connect”‘problem for months now. Only recourse to uninstall and install. Will lose all my levels and hv to start at level one?

Best Answers

  • Freddy_
    Freddy_ Posts: 68,477
    Answer ✓

    Hi, If you have to reinstall as long as you have a king or FB account when you sign back in it will restore your progress and gold bars. You will however lose your boosters. Hope this helps

  • Freddy_
    Freddy_ Posts: 68,477
    Answer ✓

    @spikesez are you sure that the account you have changed password on is the original one you use to sign into the game

  • Freddy_
    Freddy_ Posts: 68,477
    Answer ✓

    if you dont know your account how are games saving to your device.

    If you dont know account you will lose everything by doing a reinstall.

  • Freddy_
    Freddy_ Posts: 68,477
    edited April 2020 Answer ✓

    @spikesez glad everything worked out, would have been gutting losing that many levels

Answers

  • kiara_wael
    kiara_wael Posts: 156,987

    Hi @spikesez . Welcome to our Community 🙎

    Your level will not disappear as long as you play connected to Facebook or King account

    Please Cheack it out this page 👇️


    https://community.king.com/en/candy-crush-saga/discussion/280545/there-was-a-connection-error-try-again-in-a-bit

    and how your progress back 👇️

    https://community.king.com/en/candy-crush-saga/discussion/246692/have-you-lost-your-levels-a-guide-on-how-to-keep-your-game-saved


  • Freddy_
    Freddy_ Posts: 68,477
    Answer ✓

    Hi, If you have to reinstall as long as you have a king or FB account when you sign back in it will restore your progress and gold bars. You will however lose your boosters. Hope this helps

  • spikesez
    spikesez Posts: 9

    Level 2

    Sorry if this repeat. Think I answered on wrong thread.

    anyway, won’t let me log on to face or king. Changed passwords still won’t. when I reinstall I’ll lose all 1300 levels ?

    thanks for your time

  • Freddy_
    Freddy_ Posts: 68,477
    Answer ✓

    @spikesez are you sure that the account you have changed password on is the original one you use to sign into the game

  • spikesez
    spikesez Posts: 9

    Level 2

    Freddy

    thks for your time


    Unfortunately, I don’t know anymore. This is been going on for months and I can’t remember what my original password was I just know it one point it Got fixed and worked fine for a month and now it’s broken again with both games saga


    thsk!


    will I lose all levels when I uninstall?

  • Freddy_
    Freddy_ Posts: 68,477
    Answer ✓

    if you dont know your account how are games saving to your device.

    If you dont know account you will lose everything by doing a reinstall.

  • spikesez
    spikesez Posts: 9

    Level 2

    Fyi

    i was lucky and after deinstall and reinstall I only lost six levels. Game stopped saving levels at the time it went flooey.

    Lost boosters etc but nice to see I’m logged on to save the future. Losing six is better than losing 1300:)

    thanks for tips !

  • Freddy_
    Freddy_ Posts: 68,477
    edited April 2020 Answer ✓

    @spikesez glad everything worked out, would have been gutting losing that many levels

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