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Facebook Gameroom indicates the end of my journey and to update browser

jpickett
jpickett Posts: 7

Level 2
in Support

When I enter FB Gameroom, CCS starts up as normal but the I get a message

image.png

I've seen this message before. I'm running FBGameroom version 1.22.7235.32722

Answers

  • jpickett
    jpickett Posts: 7

    Level 2

    When I click on the "find out more" I get a "PAGE NOT FOUND"

  • jpickett
    jpickett Posts: 7

    Level 2

    Does support monitor these issues? Is anyone else having this issue? This is something that happened two days ago. I can access my current levels thru my Kindle and thru Facebook, but not thru Facebook Gameroom.

  • Sharon_Loose
    Sharon_Loose Posts: 1,900

    Hi @jpickett are you referring to Candy Crush Saga rather than CCFriends saga? You are in the Friends community rather than the CCS area. I’ve not got experience with game room but I know that a long time ago at a certain level on CCS we had to update our browser to HTLM5 to continue. I changed to using Chrome at that time. @Elsa do you know anything about game room ?

  • Freddy_
    Freddy_ Posts: 68,477
    edited April 2020

    you will need to move to playing through facebook (not gameroom)or the win 10 app as game no longer updated on that format. alternatively you could use a mobile candy crush app

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    https://community.king.com/en/candy-crush-saga/discussion/288602/facebook-gameroom-indicates-the-end-of-my-journey-and-to-update-browser

    The Gameroom platform is not recognized by King and therefore we cannot assist you with this matter.

    You need to contact the Facebook Help Center.

    Thank you.😎

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