Unable to login

tempostorm · April 2020

Hello,

My dad has been playing candy crush for quite a while. He has reached +1300 levels. Today after setting up his account via email through the candy crush app, so that his progress could be saved, he got logged out from the game. Now when trying to log back into either devices the game does not recognize the email. Is there anything possible to fix this?? It would be a real shame for him to lose all his work.

Note: He was registered on his old device before he got logged off.

santo_chris97 · April 2020

Check your internet connection on your device. Make sure if your internet connection is active and not low signal.

tempostorm · April 2020

The device had maximum strength for wifi connection

santo_chris97 · April 2020

The game expert @kiara_wael @Sukanta_Biswas may help you to solve this problem.

Sukanta_Biswas · April 2020

https://community.king.com/en/candy-crush-saga/discussion/288078/unable-to-login

Please check here.

https://community.king.com/en/candy-crush-saga/discussion/246151/how-to-get-your-level-and-progress-back

Sukanta_Biswas · April 2020

But if your problem is not resolved let me know, you will not be disappointed.😊

GoatRules · April 2020

Having the same problem when trying to log into my account, it's telling me that my account doesn't exist anymore. Without being able to log into my account, I can't open my profile to see my ID for any supported help. See in the screen shot, my profile isn't connected and all my gold bars got reduced to 5 only?