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Why can't I buy my offers?
Best Answer
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Thanks!
This error message comes up of various reasons.
Next time you have the chronicles collected and try to buy the offer, please make a small video of the purchase process. Where you can see what goes wrong
Then email Player Support from the game's Settings and Help Center (you can also email in Finnish).
Let them know what happened and also tell them the exact date and time when you tried to purchase. They can then check your game data back in time and check what went wrong.
You cannot send the video in your first contact, but have it saved in case the Player Support replies asking for it. You can then attach it to your email when replying.
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Answers
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Hi @Hymy . Welcome to our Community
Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.
Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.
If the problem remains the same, you need to follow the steps below.
You will find complete information HERE and of course tell your Game ID there.
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Although I get the advert all the time and I can buy from the "normal" candy shop?
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My user ID is 11338080030
And the problem is that I couldn't buy my offers yesterday and it happens often. Now the offer has ended. 🤷♀️
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Hey guys,
Thank you for the quick response. I'm new here, as you know, and I'm a bit confused where to write. 🤔
Well, I can try what Kiara said but it doesn't help me any more because the offer ended. 😔 And I find it peculiar that I can do the normal shopping.
I can't even say what was the name of the offer because it wasn't in English. 😕 Something about collecting scrolls, I think.
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Hi @Hymy and welcome to our Community!
What offer are you trying to buy? Could you post a screen shot of it?
What goes wrong when you try to buy it? Do you get any error message?
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Hey,
It was this when I had collected all of them.
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Ups sorry I accidentally sent my message too quickly. It says that shopping didn't happen and your credit card weren't charged.
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Thanks!
This error message comes up of various reasons.
Next time you have the chronicles collected and try to buy the offer, please make a small video of the purchase process. Where you can see what goes wrong
Then email Player Support from the game's Settings and Help Center (you can also email in Finnish).
Let them know what happened and also tell them the exact date and time when you tried to purchase. They can then check your game data back in time and check what went wrong.
You cannot send the video in your first contact, but have it saved in case the Player Support replies asking for it. You can then attach it to your email when replying.
6
