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Complaint

chilanda
chilanda Posts: 48

Level 3
in Support

Today has been the worst day on the crush.my games keep cutting off in the middle of winning and I have lost more lives in the middle of this.its worse when I try to open and use the boosters coming courtesy of the pop-up ads.is there something that should worry me? It's so bad that you have to wait for the other 30minutesstream for you to play a game.

Comments

  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,124

    Hi @chilanda and welcome to our Community!

    What device or platform do you play on?

  • chilanda
    chilanda Posts: 48

    Level 3

    Android

  • Freddy_
    Freddy_ Posts: 68,477

    @chilanda check your device is up to date log out and then restart your device. log back in . see if you are still getting the same problem

  • chilanda
    chilanda Posts: 48

    Level 3

    I've tried it I think the issue is with ads.its only happening when i open the boosters I get from the ads

  • Freddy_
    Freddy_ Posts: 68,477

    @chilanda tag @Crazy Cat Lad will need to look into this for you. he will answer again during his work hours

  • chilanda
    chilanda Posts: 48

    Level 3

    Thanks allot will wait

  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,124

    Have you tried reinstalling the app?

    Make also sure you have at least 2 GB of free memory, that the RAM is at least 1 GB and upgrade the Android version to Android 5 or higher.

  • raxx
    raxx Posts: 5

    Level 2
    edited May 2020

    Hi ,Game controller

    I hope you can change the system that when players are buying additional or extention life to play , please stop trying to finish our golds,You keep on getting us to buy some boosters that are not needed (Edit by CM: Rude) !!!!! You are killing the excitement for us to play,its getting us angry and the game candy crush will be no longer fun to play but boring and stressing

    candy crush is not fun anymore its stressing instead......

  • chilanda
    chilanda Posts: 48

    Level 3

    The problem is gone but the ads have stopped coming bringing those extra boosters and lives needed at the critical moment

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    https://community.king.com/en/candy-crush-saga/discussion/comment/773434#Comment_773434

    AD video is in the Test Group so we cannot say for sure that you will always find this feature.๐Ÿ˜Œ

    However, in some cases the future may be missing for temporary problems.

    Keep playing the game, you can get the future back again.

    More infoย HERE.

Hey! Would you like to give us your opinion?

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