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🌶️🍬 Hot & Sweet right now in Candy Crush Saga!

Game not loading/ crashing on Amazon Kindle tablet!

Crazy Cat Lad
Crazy Cat Lad Posts: 14,123 Community Manager
edited June 2020 in Support

Since the most recent update many of you may have had issues with the game loading or crashing on Kindle Fire tablets.

This is under investigation, but to help us to find a solution ASAP, please post the model or serial number on this page so we can identify which Kindle models are experiencing the issue.

How to find the model or serial number?

  1. Going into your device’s Settings menu.
  2. Find the Device Info option and tap it.
  3. The model number/ serial number should appear along with things like the MAC Address and other info

❗ Please note that this thread is only for Amazon Kindle Fire tablet issues. If you are playing on any other device or platform, please head over here.

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As soon as we have any news or updates about the issue we will post it here on the thread.

Thanks for your help!

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Best Answers

  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,123 Community Manager
    Answer ✓

    Thanks guys for all the model numbers!

    The Game Team has now found the cause of this issue and is working on a fix.

    No further model or serial numbers are needed since the issue is identified already.

    I will give you an update when we know when the fix will be live.

    Thanks for all your help and patience!

    Flag · 2Helpful 2Sweet Love Haha
  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,123 Community Manager
    Answer ✓

    Good news! The issue has now been fixed.

    Please update the app to the latest version (1.178) and the game should be back on track.

    Happy crushing!

    yeti_gong small.png


    Flag · Helpful 1Sweet Love Haha
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