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New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
Unable to connect to App Store on Candy Crush
bestsocialworker
Posts: 14
Level 2
in Support
I keep getting a message saying I am not connected to Facebook when I attempt to access the App Store to gain extra moves in a level that I have not passed. I have never been connected to Facebook with my account. Is this a new requirement that we have to be connected to Facebook?
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Comments
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@bestsocialworker . Hello there. I myself don't have any Facebook account. There is an update that they made and perhaps this includes it. Need to sync your account. Happy Crushing and Welcome to our King Community ..😀
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Check more info about the issue here:
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Exactly, the game gets stuck on loading when the game ends and I want to purchase extra moves and/or spin the wheel for extra moves. This is not an internet connection problem. I have tried my iPad at several different internet sites and the same issue continues. It tells me I need to sync with Facebook but I don’t play the game through Facebook and never have, nor will I play that way.
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Syncing does not solve the issue. King please stop telling users it is there internet connection or to delete, re-install and/or sync the apps. This is a King issue, not a use issue!
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@bestsocialworker Heya! Welcome to the candy crush community!! And yes this seems to be an issue for a lot of people. Hopefully they come up with a solution. But reinstalling the app and syncing they say that because for some people this has worked but for others it didn’t. 🦋🍭💫
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Have tried deleting and reinstalling and also syncing and none of these work. I now get a message saying I’m not connected to the internet: for both Candy Crush and Soda Crush.
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Welcome dear.
As @Sukanta_Biswas Told u to provide him the ID and othet details. U provide them and the will solve it.
Be patient and stay safe.
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@bestsocialworker At present there is a known issue with this for many people, also has no definite fix at present. If you experiencing this after the reinstall best you can do is put your Game ID in the post below. Think you will need to be patient though as this seems to be an issue for many unfortunately
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