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I am having trouble connecting to the server

Elflaco
Elflaco Posts: 10

Level 2
in Support

I can't acceso to My profile since yesterday. Can help me?

Best Answers

Β«1

Answers

  • Freddy_
    Freddy_ Posts: 68,477
    Answer βœ“

    @Elflaco what device are you playing on

  • Elflaco
    Elflaco Posts: 10

    Level 2

    Motorola H7 plus mΓ³vil phone

  • [Deleted User]
    [Deleted User] Posts: 6,427
    Answer βœ“
    https://community.king.com/en/candy-crush-saga/discussion/301282/i-am-having-trouble-connecting-to-the-server

    @Elflaco Heya! This is a problem that has been happening to a lot of people. You can uninstall the app then reinstall it. Your progress will still be there it won’t change but any boosters you had will go.

  • aijaziqbal
    aijaziqbal Posts: 8,884
    Answer βœ“

    Welcome dear

    Since the last update many players are complaining this issue regarding facebook. But we are sure team is working on it and in the next update it will be solved.

    Be patient and stay safe.

  • Elflaco
    Elflaco Posts: 10

    Level 2

     
    I will try to uninstall and reinstall and I will tell you


  • Freddy_
    Freddy_ Posts: 68,477
    Answer βœ“

    @Elflaco please be aware if you reinstall on mobile device you will lose all stored boosters unless you can back up to a cloud

  • Elflaco
    Elflaco Posts: 10

    Level 2

     
    was playing, I had one life left, I lost it when I thought I had no more, I have my full lives again, apparently it was when I disconnected from the server.

I guess my progress and the boosters I had should be saved


  • Freddy_
    Freddy_ Posts: 68,477
    Answer βœ“

    @Elflaco level progress and gold bars will be saved if you reinstall but not boosters if you are playing on a mobile device.

  • Elflaco
    Elflaco Posts: 10

    Level 2

     
    What would be the steps to follow then


  • Freddy_
    Freddy_ Posts: 68,477
    Answer βœ“

    @Elflaco would try checking for game update, log out of game and restart your device. then log back in and see if anything improves. If not would try to back up all you phone data before reinstall

Hey! Would you like to give us your opinion?

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