My Candy Crush app won't load.

Smiley1980 · June 2020

I recently updated the app on my Samsung Galaxy Tab and now when I click on the app it loads and I can see the orange screen that says King the it crashes. I have tried clearing cache and force stopping it. I am not deleting the app cause I have tons of boosters.

Sukanta_Biswas · June 2020

https://community.king.com/en/candy-crush-saga/discussion/299561/my-candy-crush-app-wont-load

We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.

We've got a few more such issues and have already reported the problem to our team. The cause of the problem is being investigated, so please wait a little bit.

We will let you know when we find any information.

Thank you.

titine · June 2020

(EDITED by CM - Unsupported language)

Freddy_ · June 2020

@titine We only use English in the community so everyone can understand and be understood. Please use google translate to post here or try the International Corner

eckiethump8 · June 2020

The game will not now start on my Galaxy Tab 2 tablet. It shows the orange screen and then goes back to the home page??!!

Very frustrating!!!

Sukanta_Biswas · June 2020

https://community.king.com/en/candy-crush-saga/discussion/comment/816020#Comment_816020

Please check this troubleshooting steps.

https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device

Crazy Cat Lad · June 2020

Make also sure that you have at least 2 GB of free memory on the device. The RAM needs to be at least 1 GB and Android version Android 4.4.4 or higher.

eckiethump8 · June 2020

Hi,

Plenty of memory. Android version is 4.2.2 and is up to date.

It has always worked okay on that version.

Thanks

Crazy Cat Lad · June 2020

Please update the device to Android 4.4.4 or higher. Any lower versions are no longer fully supported. Android 4.4.4 is a system from 2013 and can still support the game, but all older Android system cannot run the game on all devices or at all times since they are almost 10 years old.

On iPhone or iPad you will need to have iOS 8 or later version installed.

aijaziqbal · June 2020

Thanks @Crazy Cat Lad .

This was a very nice and helpful info.

eckiethump8 · June 2020

Ok many thanks. I will try to upgrade the software on my Galaxy Tab 2 to a more up to date version.

My Candy Crush app won't load.

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