Back to square one!

asma786 · June 2020

I recently created my account for candy crush saga. I got up as far as 630 and for some reason it has put me back down to about level 300!

Second time it's happened, last time I got to over 1000!

Why has this happened and can I get back to where I was please

Freddy_ · June 2020

@asma786 Post you r game ID and i will try to see if the CM can restore your levels manually, but you will not have any scores or anything just the level restored

Are you signed in with a kingdom or facebook account so your levels are being saved

asma786 · June 2020

asma pathan. Signed in with King account

Freddy_ · June 2020

@asma786 need your game ID see link below

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

asma786 · June 2020

10367164207

Freddy_ · June 2020

@asma786 will pass on details tomorrow morning , not sure if CM will be working till Monday so you may have to be patient

asma786 · June 2020

Okay. Please keep me informed. Thanks

aijaziqbal · June 2020

Hi @asma786 Welcome dear.

U may try this link. Otherwise as @Freddy_Falkner Told u that the CM can restore ur levels manually.

But check below link may be it is useful.

http://to.king.com/YrAt

Crazy Cat Lad · June 2020

Hi @asma786 !

I check your game in our system and it shows that you are on level 696.

Did you get this sorted out already?

asma786 · June 2020

No it has not been sorted. My tab still shows it at 300..

Can you reset it to 696

Crazy Cat Lad · June 2020

The game is already on level 696 in our system.

Could you post a screen shot of the game map so I can see the issue?

Back to square one!

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