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@bobbyh Sugar Drops has been removed from the game and is no longer available. It has been confirmed it will not be returning.
Video ads is a test feature. So if you have this in your game you are one of the lucky test group subjects as this can offer free lives, extra moves
Hope this helps
Hi and Welcome to our Community
Some features have been removed from the game and some changes have been made to improve the game.So if something is missing in the game, stay tuned since it means that a new features will soon come up!
You will find more information HERE.
We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.
The Sugar Drop feature has been completely removed from the game to add some new features to the game.😉
You can show me a screenshot of your other problem so I can let you know the details.
Thank you.
This is what I get every time
I also got sweet cinema a week or so ago on w10 app and it has to show yet how it works too. after opening the feature I only see red curtains (instead of the pink candies shown here) telling me to come back later to watch ads.
A player who has it active now said he had to wait too 🤷
Cleared all caches, signed out, restarted laptop and no change
Hi 👋🏻👋🏻I'm seeing this first time too. Did you all receive any booster/reward after watching the Ad and before that sign come out? Does it allow you to continue playing after you close the message? If yes, my suggestion is to just continue with the game unless some feature/booster/lives etc is being erased or lost after watching the Ad, then we have to raise it to the CM. 😅🍭
@bobbyh Will have to get this passed on to @Sukanta_Biswas and maybe he can get game team to look at this issue, If you have done all these steps, there is not much more you can do. hopefully this will get resolved soon
I don't remember getting any boosters from this - just more ads coming soon. I can play the game after I close the message. I do not lose anything but what's the point of having a feature that apparently doesn't work?