Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
🎂 Candy Crush Soda is celebrating it's 10th Anniversary! Join the fun and win prizes, check it out HERE! 🥳🎉
I can not claim prize when i meet the limit bar
Answers
-
If you check your scores you'll see they don't add up to 7000. You only have 6290. There is a graphics issue in F5 that fools you into thinking you have won. Don't worry. Your scores are still being counted in the background and you will get the rewards when you actually reach 7000. Good luck.
-
We welcome you to our adorable king community. @phungb
There is a graphic issue in fantastic five at the moment which is already reported to studios.
Although the screen is showing 7000 target but if you add up the scores of all your team members it will not add up to 7000. So you are not taking your rewards unless you get the target. In the background the calculations are absolutely correct and once you reach the target you will get your reward.
King studios are trying to solve this graphic error.
Hopefully it will help
-
Hi there @phungb and good day to you.
I would also advise you to keep playing since you only need about 800 points to reach 7,000 in 5 hours time. Still can catch up though because your point is being added in the background despite the graphic issue.
I hope you're able to achieve the remaining points to collect your rewards!!
Let us know if you still need help 😊 thank you 🙏🏻
