Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hiii welcome to d king community
If you are still having problems with it then I am going to suggest that you clear the history on both and then try some troubleshooting with the links below. Then make sure that you have the most recent version of the game. If none of this works, please let me know and I can offer further direction.
IOS
https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device
Android
https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device
Hope this will help you