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Candy crush don't load on samsung tablet

2

Answers

  • Bommel_89
    Bommel_89 Posts: 9

    Level 2

    The candy crush app don't load.

    I get the orange screen and 10 seconds later it crashes..

    So i can't logout and login.

  • Freddy_
    Freddy_ Posts: 68,477

    @Bommel_89 Hi have you checked device update and just try restarting the device.? are you playing via app or facebook

  • Bommel_89
    Bommel_89 Posts: 9

    Level 2

    I am playing via the app. There are no updates for the device or the app.

    I also restarted the tablet

    I have checked the troubleshooting tips.

    The last thing i can do is delete the app and reinstall it.

    BUT then i lose all my saved boosters.

    I wait for some days if there are more people with the same problems

  • tsaytds
    tsaytds Posts: 258

    Hi, @Bommel_89 in general, if you can not by pass the orange screen, most likely is the fundamental hardware problem. Two baic issues for your tablet would be memory and battery. If possible to delete some of less used apps and download a good cleaning app that might help. Charge battery to full every time you play also can avoid sudden crash. One bad news is this happen after update, this is the only time an app can go wrong.Good luck.

  • Mcdull
    Mcdull Posts: 1

    Level 1

    My Candy Crush was updated on 6 August 2020 and It then did not load. I got the King orange screen.

    It is on Samsung tab GT-P5210 running Android 4.22.

  • tratelqalam
    tratelqalam Posts: 2,615

    For many game problems that many players face, these are some solutions Close all applications and restart your device making sure to leave it locked for at least 10 seconds before restarting it again. Check for any updates for your device and the game application. Make sure you have enough free memory On your device. We usually recommend getting 2 GB for free. If you have less than that, make sure to free up some memory to enable the game to run as smoothly as possible. As a last resort, we can try deleting and reinstalling the game as it usually fixes most issues. Just make sure your game is safely copied to your King or Facebook account before proceeding with this step. ** Please also note that any additional boosts or spirits stored in the game may also be lost during this process, so it is worth trying to use them before reinstalling.

  • Shuzuko
    Shuzuko Posts: 18

    Level 2

    Now, i still stuck in screen, can i delete my cloud save on my account... Game stuck when i touch 687.


  • rajdeeptb
    rajdeeptb Posts: 4,325

    hi dear welcome to our community

    please clean cache /history files of your device, Log out from game reboot your device and Check For Updates Of Game.

    Now Try to connect after some time .

    Hope it will be fixed.

    Please Read this 👇


  • Shuzuko
    Shuzuko Posts: 18

    Level 2

    I have tried everything, including uninstall the game and reinstall or using another phone, I play normally, but when logging in to my account to get my save, it stuck..

Hey! Would you like to give us your opinion?