Candy Crush not loading.

ShuzukoShuzuko Posts: 15 Level 2
I used to play in version
but now when I upgrade to the latest version, I get stuck at the stage select, but when I return to version everything is normal, I want to get the changes in the new version. I don't want to play the old version anymore, can King help me with my words?
Sorry I'm not really good at English

When I clicked on screen 677 the game did not respond and I had to exit the game again and again but when I did it again the same thing happened



  • Sukanta_BiswasSukanta_Biswas Posts: 21,943 Candy Moderator
    Hi @Shuzuko
    We would like to welcome you to the king community. Thank you so much for being willing to joining 🤗

    Please tell me what device you're using for this game ? Check below if an Android.
    If an app installed on your Android device is crashing, or won't open, respond, or work properly, try the troubleshooting steps below. After trying each, check whether it fixed your issue.

    &nbsp;<b>1. Check your app update</b>
    App developers are giving their best to deliver a great experience to the users, which is why they are constantly working on improvements. If users complain about the issue, including freezing and crashing, developers will fix it with an update. 
    That is why it is essential to regularly update all your apps or at least the ones you use daily.
     2.Update the device software
    If there is a software glitch, you can get rid of it by installing the latest software version. A new version will improve the overall performance of your device and its security and it will also bring bug fixes. If you didn’t enable automatic updates on your device, 
    you can see if there is an update manually:
    Go to Settings
    Scroll down and tap About device (About phone, About tablet)
    Tap Software Update or System update.
     3. Clear App Cache
    It will help you delete the unnecessary app cache that causes the crash. Go to Settings > Apps/Application manager > Choose the app candy crush saga > Tap Clear cache option.
     4. Free Up Storage Space
    To make enough room for the wanted apps, there are two options: delete files from device or move the files to SD card. You can remove some useless apps, old photos, videos and songs to free up space. Or move unnecessary apps to SD card: go Settings > Apps or Application manager > select one app > choose Move to SD card option.
  • Hey! Would you like to give us your opinion?

  • ShuzukoShuzuko Posts: 15 Level 2
    I have tried all of the above
    I use android, LG V20 F800L
    But my game is still stuck in the latest version
    Thanks for supporting me
  • tsaytdstsaytds Posts: 160 Level 3
    Hi, In order for the newest Candy Crush to run, you also need to update following three app : Google,  Google Play Service, and Google Play Store, after all three are updated then you can update the Candy Crush. Hope this will work for you.
  • ShuzukoShuzuko Posts: 15 Level 2
    Not work bro, i tried in pc verson but i have same problem
  • tsaytdstsaytds Posts: 160 Level 3
    Right now I don't have definite answer for your problem. There will be a new update soon so let's wait. From your screenshot, i also found that your picture or avatar was missing,  this indicated that the data down load from the sever was incomplete. This is due to poor internect connection. So check that also. Good day.
  • ShuzukoShuzuko Posts: 15 Level 2
    Nobody has the same problem as me, a sad story :( 
  • ElsaElsa Posts: 34,009 Community Hub Moderator
    Hi guys, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to do them for a chance to win gold bars.

    @Shuzuko, from what I see in that print screen there are no stars on level 677.  Are you saying that you click to play and the game closes?  Do you clear your history on your device daily?  Make sure that you have the most recent version of the game and most recent operating system update. 

    Try the level again now to see if you can play the level.  You won't advance if there are no stars on it.

  • ShuzukoShuzuko Posts: 15 Level 2
    when I clicked on 677, my game froze, I couldn't do anything other than turn off the game, my game was in the latest version, tried clearing everything like cache ..., But it does not work
  • Sukanta_BiswasSukanta_Biswas Posts: 21,943 Candy Moderator
    Shuzuko said:
    when I clicked on 677, my game froze, I couldn't do anything other than turn off the game, my game was in the latest version, tried clearing everything like cache ..., But it does not work
    You can uninstall the game app and install it again. To do this you lose the stored boosters.
    This may solve your problem. 
  • Sukanta_BiswasSukanta_Biswas Posts: 21,943 Candy Moderator
    Shuzuko said:
    it not work, sure

    If you've been playing and progressing through the levels, but are finding that you're not able to pick up where you left off, it may be that you've not connected back to your player profile yet.

    It's important to be aware that your progress in the game is first saved in the device that you play on. If you remove and re-add the game, switch devices or get a second device - you'll need to save your progress elsewhere and then pick it up again.

    Using a King or Facebook profile is the best way to save your progress in the 'cloud' and then you can resume on any device.  You need to save the progress to a King or Facebook profile first, then whenever you reinstall or play somewhere new, you just reconnect to that profile and you're good to go.

    • On your original game/device, make sure you create and save a King profile by following the option in the settings of the game you're playing. Be sure to save an email address and password on your King profile, as you'll need it later to log in again.  Alternatively, use the Facebook connection option in the game to link to your Facebook profile.
    • If you share your device with someone else, keep in mind that when connecting to Facebook you'll need to make sure it's your own profile and not someone else's!
    • Once it's saved, go to your new device and either go to the settings and the King login option with your email and password or simply connect to Facebook. Again, remember to make sure it's the same Facebook profile so you can get that progress back!

    This should get you back in the game, but if you're having problems and have tried all the above. here are more things you can try:

    • Force close the game and any other apps that are running in the background on your device.
    • Check for any updates to your device's software and the game itself. Out of date software is the main reason for the majority of technical issues. Make sure your device and game are in the latest version possible.
    • After installing any updates, turn your device off and leave it switched off for at least 10 seconds before restarting it.
    • If you are having issues syncing the game to Facebook. Go to settings on your personal Facebook account and try removing your game from your applications. Try deleting the Facebook app from your device and re-installing to kick-start the sync process.
    • When you give an app access to your Facebook account, that access expires after 90 days. Once it passes that date, the app loses access to your account, which may stop it from working as intended.

      You can check which apps are active, expired or have been removed from your account by accessing this link:

      If the game is listed as “expired”, it means your Friends list and progress may not sync with the game.

      Click “Renew Access” to reactivate the app’s permissions.

      You might also want to check your active app-permissions by clicking the “view and edit” link.

      If “Friends list” is not selected, our games will not be able to view your friends, and you will not be able to send messages or receive help from them.

      Remember you’ll have to do this every 90 days.

    Once you have done this, try logging in your game again and connect to Facebook normally.

    If you make sure you follow all of these steps, you won't have any problems. If it's still not working, carefully read through the steps again and make sure you try them all.

    Now you're back in the game, have fun!

  • ShuzukoShuzuko Posts: 15 Level 2

    I tried it a few times but it still doesn't work ...
  • Sukanta_BiswasSukanta_Biswas Posts: 21,943 Candy Moderator
    Shuzuko said:

    I tried it a few times but it still doesn't work ...
    Please let me know your game ID. See here's how you get your game ID
  • ShuzukoShuzuko Posts: 15 Level 2
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