Clothsprogs

Level 3

Oh, I just played on my laptop and paid using PayPal Teddy

@Crazy Cat Lad No No, I didn't ask for a refund form PayPal. I was trying to unlock a level in a game that I had paid for a ticket/pass for but got no result in the game. It wasn't a huge amount of money, and it wasn't the refund that was the issue. It was more the principle that King Caustomer Services did nothing but…

Mine was a purchasing issue, and it never got dealt with in the end because every time I replied to an email where they asked me for more information, nothing happened, then I got another email a day or so later saying that since I hadn't replied they were closing the ticket. I can only assume that once they had my money…

"I have had an ongoing issue for the last couple of months and no one has been any help. It is a very poor way to represent a company." They really don't care. I raised the issue repeatedly, got resplies asking for more information, but they apparently blocked the email address they sent those request to as they always…

"So I have already sent the same answer email 3 times and received no human response, just the new standard email. " Even if they do email you asking for more information, they won't acknowledge your response. You'll get a standard message a few days later saying that since you haven't replied to them, they consider the…

And, as I expected, nobody even bothered to contact me about the complaint - they just aren't interested in providing Customer Service. Teddy

That's ridiculous! If they send an email containing the ticket number to a specific email address and ask for a reply, they should be expecting a reply from that email address! They didn't say, "Oh, by the way, even though we're emailing you at this address and asking you to reply, we'll ignore anything you send to us from…

I've only been dealing with the so-called Customer Care peopel for three weeks but have had consistently bad service where they email asking me for information, I reply with the information they have asked for, then I get another email saying that since I haven't replied, they are closing the ticket. If they are asking…

I am not getting an automatic reply, I am getting emails from named people, asking me to reply to their questions, but they are ignoring my replies. If they are sending emails to an address asking the recipient to reply, then they should not be blocking or ignoring replies from that address. Teddy

Thank you Mary_Kay. Since I was told the problem is me, not answering their emails and they wouldn't respond to ay more messages about it, I have zero hope that anybody at King.com cares to sort out the issue, or dealing with my subsequent complaint about my treatment. They were just stringing me along the entire time -…