Clothsprogs Level 2

Oh, I just played on my laptop and paid using PayPal Teddy

@Crazy Cat Lad No No, I didn't ask for a refund form PayPal. I was trying to unlock a level in a game that I had paid for a ticket/pass for but got no result in the game. It wasn't a huge amount of money, and it wasn't the refund that was the issue. It was more the principle that King Caustomer Services did nothing but…

Mine was a purchasing issue, and it never got dealt with in the end because every time I replied to an email where they asked me for more information, nothing happened, then I got another email a day or so later saying that since I hadn't replied they were closing the ticket. I can only assume that once they had my money…

"I have had an ongoing issue for the last couple of months and no one has been any help. It is a very poor way to represent a company." They really don't care. I raised the issue repeatedly, got resplies asking for more information, but they apparently blocked the email address they sent those request to as they always…

"So I have already sent the same answer email 3 times and received no human response, just the new standard email. " Even if they do email you asking for more information, they won't acknowledge your response. You'll get a standard message a few days later saying that since you haven't replied to them, they consider the…

And, as I expected, nobody even bothered to contact me about the complaint - they just aren't interested in providing Customer Service. Teddy

That's ridiculous! If they send an email containing the ticket number to a specific email address and ask for a reply, they should be expecting a reply from that email address! They didn't say, "Oh, by the way, even though we're emailing you at this address and asking you to reply, we'll ignore anything you send to us from…

I've only been dealing with the so-called Customer Care peopel for three weeks but have had consistently bad service where they email asking me for information, I reply with the information they have asked for, then I get another email saying that since I haven't replied, they are closing the ticket. If they are asking…

I am not getting an automatic reply, I am getting emails from named people, asking me to reply to their questions, but they are ignoring my replies. If they are sending emails to an address asking the recipient to reply, then they should not be blocking or ignoring replies from that address. Teddy

Thank you Mary_Kay. Since I was told the problem is me, not answering their emails and they wouldn't respond to ay more messages about it, I have zero hope that anybody at King.com cares to sort out the issue, or dealing with my subsequent complaint about my treatment. They were just stringing me along the entire time -…

@Clothsprogs good one lol, as said i hope our CM will contact you , please be patient though as he will only answer in his work hours I wasn't joking!! I am extremely pissed-off at being ignored and provoked for over a fortnight by a department who ask me for replies then don't bother reading them! Thank you for…

Yes Freddy_Falkner, I do realize that the community and Customer Support are different but, they have actually said in one of their emails that directed me to the community and said We value your feedback and ideas and encourage you to share them with us on our forum, Given they ACTIVELY DISCOURAGE contacting them at…

It is VERY frustrating to be contacted from an email address that apparently WILL NOT ACCEPT REPLIES, yet the email is asking me to reply! Teddy

Thank you, Freddy_Falkner but if they do actually bother to contact me, I won't be able to respond because they will just claim they have not received my reply. Teddy

At this point I am no longer interested in getting the original problem with the game sorted out. I want my complaint about their abysmal treatment of me dealt w I have sent a message via the "contact us" form on the website but, of course, King.com are refusing to respond to messages about the original problem so will, in…

That's it, I'm done with King.com and their complete lack of Customer Care. No matter which email address I send messages and replies to I get nothing but messages from people asking for more information (most of which I've already supplied) and then emails saying I haven't replied! If they're that determined to do nothing…

Then why are they emailing me at that email address asking me to reply? Teddy

I'm so fed up with the complete lack of Customer Care at King.Com EVERY TIME I REPLY to one of their emails requesting information that I have already given them multiple tiles, they send another email SAYING I HAVEN'T REPLIED!!!. If they want people to reply, they should use an email address that accepts incoming emails -…

It would have been nice if they had bothered to TELL me that (I don't even remember what e-mail I used - it was so long ago and I've never had to enter it since) instead of asking me to repeat information I'd already given them, then just ignoring my replies. Teddy

Yes, I Contacted them though the form you linked to to report that I had paid 9 gold bars to unlock the next episode of Candy Crush Saga on King.com. My total number of gold bars had gone down from 46 bars to 37 bars, but it had not unlocked the next Episode and had returned to the screen saying to ask friends or pay 9…