Just tried 3 more attempts using my own lives and no issues. I can't replicate the situation though as it was a help request and not a normal level attempt.
It's through the download on my laptop, not facebook. Apologies it's not through chrome but through the downloaded app.If I scroll back to it then it will no doubt be fine as I would have played is a bunch of times when I was at that level. It seems to have been and issue with the 'Help' function on this screen where it…
It won't let me try again. It was one of the attempts where someone on my friends list requested help so we only get 3 attempts. I had to quit the attempt then the request disappears. I'm on a laptop on google chrome. Not on Facebook.
Thanks heaps Christine. I'd looked away from the screen to grab a drink and came back to the level failed screen. I was on a roll too haha!. I'll report it to Player support.
Thanks @PummyRaj. I was asking regarding Candy crush. Been more than a decade since I played. I think I was confusing it with Royal Match which I also recently downloaded. Thanks heaps for the information. Problem solved….