MustardCyborg

Game Expert

Comments

  • Thanks for the screenshot! Based on the image, you seem to have very few buildings. I'll need to send you some troubleshooting steps. Please first send me your User ID: DO NOT TAP ON PLAY. Tap on "My Profile"/ "Account". In the upper part of the screen, there will be the King logo. Would you be so kind as to double-click…
    in Problem Comment by MustardCyborg July 3
  • Hi there, @hugyourdog I see you're asking how many special candies you're to expect per play. When it comes to timed boosters, they don't function in terms of quantity. They apply 1 booster to each level you're able to play during the period it lasts. So if you get 15 minutes colour bomb and only played 1 level in that 15…
    in Special candies Comment by MustardCyborg July 2
  • Hi there, @AnggeELB I get where you're coming from, seeing you often lose the Super Colour Bomb when you leave the app. I can share why this happens though. The Super Colour Bomb is considered a streak item. Meaning, the conditions for keeping it up until its time limit is also not losing a level. When you exit the app…
    in Super Color Bomb... Comment by MustardCyborg July 2
  • Thanks for getting back, @rt66girl! Considering you're having issues sending the screenshot, please use this website called WeTransfer and upload your file in the following way: In the "Request files" small screen, next to "Transfer" select the "..." (three dots). Then between "Send email" and "Create link", select the…
    in Problem Comment by MustardCyborg July 2
  • No worries at all, @KarenGilley!
    in Problem Comment by MustardCyborg July 1
  • Hi there, @lindadavidson Since you're having issues recovering your progress, I'll gladly lend a hand. I've had a look at your account and I can see that all your levels have been safely backed up to your King account, registered with your email address: "d**i********a1@gmail.com". To restore your content, I recommend…
    in Linking game to new phone Comment by MustardCyborg July 1
  • Hi there, @KeitumetseChantelle I see you mentioned having connection issues preventing you from logging in. So I can take a look, please first confirm if you're using an Android, IOS or any other device type to play. I wish you a great day!
    in Error Enquiry Comment by MustardCyborg July 1
  • Hi there, @rt66girl! I see you mentioned you can only grow flowers in Petopia. You should be getting buildings as you pass levels. Could you lease share a screenshot depicting the issue? You can follow these links for steps on how to take a screenshot if need be: Android / iOS Apple / Amazon / Windows 10 / Windows…
    in Problem Comment by MustardCyborg July 1
  • Hi there, @msjosie_rn I see you mentioned there are bots in the game. While we don't have such mechanics currently, would you please elaborate? Screenshots of what you're referencing would be appreciated. You can follow these links for steps on how to take a screenshot if need be: Android / iOS Apple / Amazon / Windows…
    in Bots Comment by MustardCyborg July 1
  • Hi there, @indianarambo I see you're having issues with where pop bottles drop. So I can ensure we're on the same page, I'll need a screenshot depicting the issue. You can follow these links for steps on how to take a screenshot if need be: Android / iOS Apple / Amazon / Windows 10 / Windows 8 / Windows 7 / Mac. Have a…
    in Level 4934 Comment by MustardCyborg July 1
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