QueenB

Community Manager

Comments

  • Hi @sashua99 This clearly cannot be happening 😮 How are you supposed to sneak in a quiet Candy Crush session in bed if the phone gives you away every time the fish swims by? That’s a serious problem! Let’s see if we can figure out what’s going on. Could you please try these quick checks first: Restart your device…
    in Haptics are off but fish bypass the rule Comment by QueenB March 13
  • Yes, this helps 🙏 Let me ping them so keep an eye on your messages 😉
    in Color bomb Comment by QueenB March 12
  • Hi everyone 👋 Thanks again for continuing to report this. We’re still seeing similar cases come in, and I’m collecting them for the team. At the moment, the clearest pattern seems to be that for some players the game freezes while they are still inside a level, often around boosters, special candies, or near the end of a…
    in Recent crashing, freezing, or lagging after version 1.327.0.1 - (Edited by CM: FIXED)! Comment by QueenB March 12
  • Hi @Nobody1 and @michimune thanks for flagging this and apologies for the confusion 😣 You’re absolutely right that the Final Knockouts Round 3 timing should end at 09:00 EDT as stated in the Official Rules. I made a mistake when formatting the stage timings in the overview post and used the wrong end time there. That has…
    in 🌟 Candy Crush Saga All Stars 2026 – Official Tournament Overview 🌟 Comment by QueenB March 12
  • Hi @Beeboyd_1 👋 Thanks for the update and for sharing the screenshot, that helps. Since you mentioned you reinstalled the game, this can sometimes happen if the Facebook connection didn’t reconnect properly on the device. Let’s try a few quick checks: Update the Facebook app on your phone (or reinstall it completely if…
    in Retrieving my current progress via Facebook not working. Comment by QueenB March 12
  • Hi @TDRock2021 👋 Thanks for sharing the details! From your description, it sounds like the game may have frozen when the information popup appeared, and when you restarted the game the Super Color Bomb was no longer active. Just so we can understand what happened better, could you help clarify a couple of things? Did the…
    in Super Color Bomb Needs to be Fixed Comment by QueenB March 12
  • Hi @zhherrera13 👋 Thanks for sharing what happened and I understand how frustrating that must be, especially after following the advice given. Unfortunately, boosters that are stored in the game are saved locally on the device, which means they can be lost if the game is uninstalled and reinstalled. That’s why they may not…
    in Color bomb Comment by QueenB March 12
  • Hi 😊 Thanks for letting us know about this. Since this involves a purchase that went through but the Gold Bars didn’t appear, the best team to help is Player Support, as they can check the transaction and your account details. Please contact them directly through the game: Open the game and tap the Settings (cogwheel)…
    in Purchase not received Comment by QueenB March 12
  • Hi @Deal_One 👋 Thanks for sharing the screenshots, that really helps. From what I can see, the game is still in the process of reinstalling from the App Store. When you offload or reinstall the app on iPhone, iOS first downloads the app again and then restores the game data, which can sometimes take a while depending on…
    in Candy Crush Saga app not updating on iOS Comment by QueenB March 12
  • Hi @Alienscar and thanks for the tag and for helping improving the community! @Deal_One it's great to see how active you are and how much you're sharing about your progress and experiences in the game and we love seeing players share their journey 🤩 One small tip that might make things easier for everyone is to keep your…
    in Deal_One Accomplishments Comment by QueenB March 12
Avatar