QueenB

Community Manager

Comments

  • Hey @Ccfcjamo thanks for flagging this and I wanted to let you know I’ve shared this with the team and we’re looking into it. If you don’t mind, a couple of quick checks that might help while I’m talking to the developers: Which device are you playing on? If you force close the game and reopen it, does the Chocolate Box…
    in Game stuck on the Chocolate Box Comment by QueenB February 6
  • Thank you so much for getting back to us @hemajön, so you're saying that even if you close the game app and open it again, the game brings you back to this popup? Could I please also have your game ID?
    in Candy Crush saga har hängt sig Comment by QueenB February 6
  • @RachJain right now the Crushable isn’t available as a separate download on Google Play but feedback like yours is exactly what the team looks at when deciding next steps. Thanks for asking and for being so curious about it 😀
    in New Game to Candy Crush Comment by QueenB February 6
  • Hi @cakewarrior thanks for reporting this! that definitely doesn’t look right So I can check this with the team, could you let me know: Which device you’re playing on (for example iPhone, Android, tablet)? Which game app version you have installed? (You can find this in the game settings.) Once I have that, I can take it…
    in Super colour bomb issue Comment by QueenB February 6
  • Hi @Oscarwobblebum 😊 Just to make sure I understand, how are you trying to add friends? For example: Are you connected to Facebook and expecting your Facebook friends to appear? Or are you using a King account and trying to add friends through links or requests? Also, which device are you playing on? Once we know that, we…
    in Friends Comment by QueenB February 6
  • Hi @dishwar thanks for reaching out. If you made a purchase on an Apple device and didn’t receive the item, the purchase itself is handled by Apple. The first step is to check your purchase status and receipt through Apple: 👉 https://reportaproblem.apple.com If the purchase shows as completed, you can also contact Player…
    in I don’t recipe in my game why Comment by QueenB February 6
  • That one’s on me. My wording wasn’t helpful there and definitely added to the confusion 😫
    in 🏆 Melting Season overview: events, tournaments, and dates Comment by QueenB February 6
  • 💖 The Valentine’s Cake Quest has just started 🍰 The Qualifier round is now live, so if you’re jumping in today, this is your moment to get going and start collecting those purple candies. Are you playing already, or saving your moves for later? What's your strategy with the multiplier tokens? Tell us in the comments how…
    in 🏆 Melting Season overview: events, tournaments, and dates Comment by QueenB February 6
  • @christinewupp Nice catch , thank you for pointing that out 🙏 That wording was an error from my side and you’re right. I’ve updated the overview now to clarify how points are earned. Thanks for helping keep things clear for everyone.
    in 🏆 Melting Season overview: events, tournaments, and dates Comment by QueenB February 6
  • Hi @RachJain - Yes, Candy Crushable is real 🤗 Thanks @Carol-38 for jumping in and sharing the details ☺️ If you get the chance to play, we’d love to hear what you think. Feel free to come back and share your first impressions or feedback with us 😊
    in New Game to Candy Crush Comment by QueenB February 6
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