brightstar1 Level 2

I'm playing on FB and have been getting the same error message for the last 2 and a half hours roughly.

Hi @PummyRaj, There was no pop up in my game or any type of notification. But, I noticed when I logged in today that I had additional gold bars. Thank you so much for your help with this. Kind regards

Hi @PummyRaj, Do you know if there is an update on my case, please? Kind regards

Hi @PummyRaj, Thank you for reporting the issue. My game ID is: 1359002436 Hope you have a nice weekend too. Kind regards

Hi @PummyRaj, Here is the screenshot of the email you requested. I have one of these emails for every time I've contacted support. So, the dates are 8th, 16th and 25th August. And 1st, 6th and 13th September. Kind regards

Hi @PummyRaj, thank you for your reply. Yeah it is frustrating to still not have a response after several weeks. I didn't receive a reference number in the email. The only thing the email says is "Hi ***, Get the answers to your burning questions in our Help Center, which is jam-packed with useful…

Hi @PummyRaj, thank you for the response. I have been waiting a lot longer that 3 days for a response from support, as we are now at the end of the month and my initial ticket was in the first few days after I didn't receive the reward. Yes, I did take part in both parts of the pot of gold event. Here's my screenshot…

Sorry it didn't work for you, just thought I would share encase it was helpful for someone. Fingers crossed it is sorted out soon because this may be the final straw for some as I know I've had enough too.

Hi @Glen_Robins , I was in the same situation too, not able to play for two days and there was still a timer when I logged in today even though I've not used my 20 lives since Sunday. But, then I thought I might as well use my standard 5 lives, and after I used a few I went back to check the envelope and the timer had…

I'm having the same problem as being reported by others and I definitely haven't used my 20 lives since reset.

@Alienscar I definitely didn't have that present box when I logged in. Thank you for the honesty, but from past experience, I bet they will want a screenshot to prove I didn't receive it, even though the only one I have is what my score was in the event because I kept checking over two days to see if it would show up.

Thank you @Alienscar for the screenshot. But I still don't have the team reward that is shown in this pic when it seems other people have received theirs already.

Hi, When will we get the team reward for candies collected such as collecting over 50,000 etc, which was also based on where each team placed, please? Some people have already received their reward but I haven't. Maybe sharing what each team should receive both in timed boosters and any gold bars would be helpful and…

@Sukanta_Biswas thank you for passing the info on and please let me know the response if they get back to you.

No advent calendar in my game either.

Thank you for the response @Sukanta_Biswas. Is it likely to be back on Thursday as usual do you know? And could this be because a few of us including myself couldn't get into our game for a while yesterday?

It just popped up in my game, hopefully it stays.

Thank you @kiara_wael but I always do the usual troubleshooting before posting and still no rocky road. @Tzvi_Marcu thank you for the reply but, it was puzzle pursuit from Mon to Wed ish this week and then for those in the top three it then became the team thing yesterday. But, rocky road was like Dexter just with less…

Thank you @kiara_wael I always do the standard troubleshooting before posting but still no rocky road. @Tzvi_Marcu thank you but it was puzzle pursuit thing running from Mon to Wed ish where you collect green puzzle pieces and now it is the team thing for those who made the top 3. But, rocky road was like Dexter just with…