brightstar1

Level 3

I've got the same black screen too.

I'm having the same problem.

I'm playing on FB and have been getting the same error message for the last 2 and a half hours roughly.

Hi @PummyRaj, There was no pop up in my game or any type of notification. But, I noticed when I logged in today that I had additional gold bars. Thank you so much for your help with this. Kind regards

Hi @PummyRaj, Do you know if there is an update on my case, please? Kind regards

Hi @PummyRaj, Thank you for reporting the issue. My game ID is: 1359002436 Hope you have a nice weekend too. Kind regards

Hi @PummyRaj, Here is the screenshot of the email you requested. I have one of these emails for every time I've contacted support. So, the dates are 8th, 16th and 25th August. And 1st, 6th and 13th September. Kind regards

Hi @PummyRaj, thank you for your reply. Yeah it is frustrating to still not have a response after several weeks. I didn't receive a reference number in the email. The only thing the email says is "Hi ***, Get the answers to your burning questions in our Help Center, which is jam-packed with useful…

Hi @PummyRaj, thank you for the response. I have been waiting a lot longer that 3 days for a response from support, as we are now at the end of the month and my initial ticket was in the first few days after I didn't receive the reward. Yes, I did take part in both parts of the pot of gold event. Here's my screenshot…

Sorry it didn't work for you, just thought I would share encase it was helpful for someone. Fingers crossed it is sorted out soon because this may be the final straw for some as I know I've had enough too.