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Why am I having no luck in getting a response from support?!
Hello, I still haven't received a response from support regarding my share of gold from the pot of gold event. I was supposed to get my share of gold on 1st August, but that didn't happen. I then sent in 3 tickets to support, no response. I posted here and was advised that I should be replying back to the automated email…
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Didn't receive reward and no answer from support
Hi, I completed collecting 25,000 green candies for the last pot of gold event. But, I didn't receive the gold on 1st August. I've sent in 3 tickets to support, but I haven't heard anything, just the generic email saying if I need help go the forum. Is there a long wait for support to answer tickets at the moment, please?…
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Addition of coloured candies at end of the game has reduced final cascades!
Hi, So, I first noticed the change when playing a new level today and saw yellow and red candies dropping at the end in the final crush , even though, the level I was playing didn’t have any of these candies in. As soon as you pass the game you see this happen. I then went to play level 1476 to collect the orange candies…
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Issue with challenge a friend rewards
Hi, Ever since the design of the challenge a friend has been updated, the results will show that I receive less boosters than people I won against. It used to be that when the chest popped up in the game with the results of those who you challenged it would be done so individually, so if you won you would receive the…
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Battle of the bands popped up in game
Hi, Battle of the bands is back in my game today with around 42 hours left on the event. The last event finished yesterday and I got the reward I won after I logged in. Usually, Dexter style events start on a Thursday. So, I thought it strange to see it back so soon. Is it meant to be in the game right now, or is it a…
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Why no Rocky road game this week?
Hi, The schedule for the puzzle adventure says Rocky road (Dexter type event) will be present starting 14th June and ending 4th July. It seemed as if it would be a three week event. Last week was collecting wrapped candies and I assume this week would have been colourbombs given that it was in the name of the last stop.…
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Some issues in my game-mainly to do with moves.
Hi, I've had a couple issues popping up in the game in recent weeks. 1) I've been noticing that at times when I open a new level I've not played before, I don't have the number of moves I should have for that level. At first I thought it was me and may be I was just going through moves quickly and before you know it your…
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Hot chocolate won not being recognised in the winter festival
Hello, I'm having yet another issue with this event. I passed two levels, collected my 4 hot chocolates for each and even though it goes into the bar at the top of the screen it still says 0. I'm pretty sure I also had 1 hot chocolate in the bar prior to this and that is missing as well. I thought when I logged out,…
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Winter festival and lives
My lives on the main map aren't counting in the winter festival event. And as you can imagine the 5 lives you start out with don't last long, so it's frustrating not to get far. This was also an issue in the saltnado event to, so it is a shame this wasn't fixed by the developers before being released for us. I've tried the…
