Gold dissapeared but extra moves where not added

Ingrid

I was playing mobile and wanted to add extra 5 moves. Due to a bad internet connection this did not succeed. I tries several times, but the moves where not added, although the gold dissapeared each time. Can you pls restore my gold. Tx

Johnny_Ryall

Hello Ingrid. I will look into this for you. 

phyllisdodd

The same thing just happened to me

phyllisdodd

Help

firebombmarkus

Hi @phyllisdodd and welcome to our adorable Community 😊

Are you referring to Candy Crush Soda Saga? Can you please tell me more about this? What happened exactly? I will ask you to give me your ID. If you don't know how to find it, follow the link below to see the steps. Thank you.

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it