Little one was at Level 275 on her Kindle Fire. After shutting down tonight it restarted at Level 1

dare2drm

My daughter is not a Facebook user and is devastated that her game restarted back at 1 because she worked so hard. We tried entering her email, but it is telling us that none of our emails are on file.  We have restarted the Kindle several times, but it keeps opening up at the beginning.  Please help!

Johnny_Ryall

Hello.

Please check your King Care inbox (top right on a computer or in the left hand menu on mobile) as I have sent you a message about this.

Kind regards,

Johnny

Rebekah_Demary

I completed 274 yesterday and should be on 275 but my avatar is sitting on 274 still.  Please fix as I don't like redoing levels especially since I bought extra turns and a hammer to complete it.

Spinnifix

Hi there!

 I'm sorry to hear this from you that you have a problem. I am happy to help you. I will pass it on to our best experts. They will help you further. Please have some patience.

 Have a nice day and good luck.


@Elsa & @QueenB

_Elsa_

Thanks for tagging me @Spinnifix!  @Rebekah_Demar, do you see stars on that level?  Sometimes the avatar gets stuck so you do have tor replay the level, clear it and then refresh the game and then it should move on.