Reset to level 1

Dee-17

Was level 863 but now reset to level 1.  Tried both chrome and firefox and both are reset?

Dee-17

Interesting that when I registered with King.com to ask this question miraculously my level came back.  Sneaky King

MarkHawk

Hi Dee,

I'm glad to hear that you have solved your level issue.

Kind regards,

- Mark, Team King Care

Nanci_McFarland

I also was reset back to Level 1 page. I am on Level 899. My phone opens up to the right level but not Facebook on my computer. Why is this happening? Is there a quick way to open to my current level?

La_Bohème

I also was reset back to Level 1 page. I am on Level 899. My phone opens up to the right level but not Facebook on my computer. Why is this happening? Is there a quick way to open to my current level?

I have the same problem through FB. Just opens at Level 1 every time. I'm on level 600. OK on my iPhone.

Tim_Jordan

I also was reset back to Level 1 page. I am on Level 899. My phone opens up to the right level but not Facebook on my computer. Why is this happening? Is there a quick way to open to my current level?

I found that if I close the game and then re-open it, it starts at the correct level.

Carleyman@

don't have the answer but the same issue as Nanci...  tablet is on correct level, Facebook resets to level 1...

Nanci_McFarland

Hey, King Team- What is the solution to this issue? I have stopped playing because of it ( I didn't think that was your solution)

Deanna_Tibbs

No answer here, but I've got the same problem since yesterday 7/16/17.  Candy Crush Soda Saga keeps resetting to Level 1 on my Mac computer.  I completed level 1120, but cannot get back to that level.  I tried playing levels 1-15, but when I log off and then on it resets to level 1.  Very frustrating.

Carolyn_Althoff

Same here as everyone else....Resets to 1 every time I start from Facebook.

Carolyn_Althoff

I have no answers....same questions. Every time I open Facebook, and then start candy crush soda, it resets to level 1. help!