Reset to level 1

Dee-17

Was level 863 but now reset to level 1.  Tried both chrome and firefox and both are reset?

Dee-17

Interesting that when I registered with King.com to ask this question miraculously my level came back.  Sneaky King

MarkHawk

Hi Dee,

I'm glad to hear that you have solved your level issue.

Kind regards,

- Mark, Team King Care

Nanci_McFarland

I also was reset back to Level 1 page. I am on Level 899. My phone opens up to the right level but not Facebook on my computer. Why is this happening? Is there a quick way to open to my current level?

La_Bohème

I also was reset back to Level 1 page. I am on Level 899. My phone opens up to the right level but not Facebook on my computer. Why is this happening? Is there a quick way to open to my current level?

I have the same problem through FB. Just opens at Level 1 every time. I'm on level 600. OK on my iPhone.

Tim_Jordan

I also was reset back to Level 1 page. I am on Level 899. My phone opens up to the right level but not Facebook on my computer. Why is this happening? Is there a quick way to open to my current level?

I found that if I close the game and then re-open it, it starts at the correct level.

[email protected]

don't have the answer but the same issue as Nanci...  tablet is on correct level, Facebook resets to level 1...

Nanci_McFarland

Hey, King Team- What is the solution to this issue? I have stopped playing because of it ( I didn't think that was your solution)

Deanna_Tibbs

No answer here, but I've got the same problem since yesterday 7/16/17.  Candy Crush Soda Saga keeps resetting to Level 1 on my Mac computer.  I completed level 1120, but cannot get back to that level.  I tried playing levels 1-15, but when I log off and then on it resets to level 1.  Very frustrating.

Carolyn_Althoff

Same here as everyone else....Resets to 1 every time I start from Facebook.

Carolyn_Althoff

I have no answers....same questions. Every time I open Facebook, and then start candy crush soda, it resets to level 1. help!

MarkHawk

Hi guys,

The game was recently updated to a new format and old cache files in the browser sometimes needs to be cleared in order for the levels to show correctly again.

I suggest you try the following steps:

1) Try a force refresh of the page - hold down CTRL and press F5 to refresh the page.

2) Try emptying the browser cache - please see this page: http://www.refreshyourcache.com/ 

3) Try the game in another browser - for instance Google Chrome or Firefox

4) Make sure you have other tabs closed

5) Try disabling any plugins and extensions in your browser

6) Check if your Antivirus and/or Firewall settings is affecting the game

Kind regards,

- Mark, Team King Care

Nanci_McFarland

When the game opens, it opens to level 1 page. If you click on the Overview icon, candy cane colored arch in the upper right corner, your current level is available to choose. It just does not open to our current level any more.