No gold bars when playing Bubblegum hill

Lisa

Two weeks ago I played Bubblegum Hill and won the game.   The game finished about an hour later, but I never got notified of how many gold bars I had won for that game.  I asked this question 1 week ago and got a response from Tony the moderator who said he would send me a private message.  He never sent that message.  I questioned him about that but never heard a response. 

I am asking again if there is a reason why I did not receive my gold bars won in Bubblegum Hill after the game was finished for that time period?

Thank you.

Tony_Mc

Hi Lisa,

Thank you for posting this again here on King Care.

I have sent you a private message regarding your account. You should be able to see it in your inbox here on King Care.

Kindest regards,

Tony - King Care Team