Gift boxes won't open

Gabry74

Hello King,

I posted this question about a week a go. Reading many answers in the meantime but none of them helps me resolve my problem. Can you please take another look at this problem? Many players keep having this problem even after an update you had 4 months a go that should resolve this issue. My avatar starts playing at level 692 but I'm currently playing level 740. None of the gift boxes in between have opened! The game does not count the nummer of striped Candy or fish anymore so playing fairly in the players devision is also nor possible. It is really not fun playing anymore like this.

Lady_Choo

Hi Gabry74, 

Thank you for posting on King care. I apologise for the delay in responding. For some reason they are not all showing up for me when they should

Are you still needing help with your game?

_Elsa_

Hi @Gabry74, sorry that your message got lost in the transition from the old community to the new community.  Do you still need help with this?  Please don't hesitate to contact us again because now we are on top of all new messages.

As a Soda player, how would you like to help with the 5 year celebration coming at the end of this year?  Please visit this link and complete the survey. 

https://community.king.com/en/candy-crush-soda-saga/discussion/253613/tell-us-how-you-would-like-to-celebrate-our-5-years-together