Crashes after update...

Jilly

Updated the app 9-18-17, and now it crashes. I uninstalled the game, and reinstalled after completing the correct steps - the game continues to crash, it won't even load.

I see many have posted on google play with the same issue, yet no response from king/candy crush soda.

Please let players know if or when this issue will be resolved.

Also, I believe I lost my boosters and lives after uninstalling. Please restore once the issue is corrected in the game app.

Thank you for your assistance,

Jill

Lady_Choo

Good evening Jill, 

I am so sorry you have had to wait this long before you got a response. Please accept my apologies. 

Are you still needing help in the game?

_Elsa_

Hi @Jilly, sorry that your message got lost in the transition from the old community to the new community.  Do you still need help with this?  Please don't hesitate to contact us again because now we are on top of all new messages.

As a Soda player, how would you like to help with the 5 year celebration coming at the end of this year?  Please visit this link and complete the survey. 

https://community.king.com/en/candy-crush-soda-saga/discussion/253613/tell-us-how-you-would-like-to-celebrate-our-5-years-together