Issue restore an account

Question

Hi,

After a PC reset (a Microsoft Surface), I cannot login and restore my levels (close to 400) on Candy Crush Saga. The app says no account found for email. I have tried password reset in vain.

Please assist in restoring account and thanks for creating such an addicting game.

Kind regards,

Creative_Elsa · Answer

Hi @user, sorry that your message got
lost in the transition from the old community to the new community.  Do
you still need help with this?  Please don't hesitate to contact us again
because now we are on top of all new messages.

As a Soda player, how would
you like to help with the 5 year celebration coming at the end of this
year?  Please visit this link and complete the survey.

https://community.king.com/en/candy-crush-soda-saga/discussion/253613/tell-us-how-you-would-like-to-celebrate-our-5-years-together

Lady_Choo · Answer

Hi and Thank you for posting on King care. I apologise for the delay in responding. For some reason they are not all showing up for me when they should :(

Are you still needing help with your game?