Progress not synching

Jane_Pike

Progress on candy crush is stuck on 1465 but I'm playing and passed all levels up to 1579. Why won't it catch up. I have tried uninstall of candy crush and Facebook 

Lady_Choo

Hi Jane, thank you for posting on King care.

Do you mean Candy soda? There is a known issue where its loading you in at the wrong level and players are having to scroll through the map to get to their current level. The studio are investigating

Jane_Pike

Thanks yes that's it exactly. I'll wait and hope it gets sorted. 

Lady_Choo

I know it was escalated again, but I will see if they can prompt them too  

l_emslander

I have the same problem! What can I do, I tried connecting my facebook account, I switched my phone off and on and reinstalled the app... 

Xarly

Hi @l_emslander ,

In the main questions around Soda, you can find this article HERE that speaks about it and gives you the tips to solve it.

Cheers!
Xarly