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Why am I not getting my rewards in Candy Crush Soda?

Elaine_DohertyElaine_Doherty Posts: 16
in Support

When joining teams to collect green candies I am not getting the reward. It shows the message "claim reward" but I don't get the option to claim. This has been happening for months.

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Answers

  • Lady_ChooLady_Choo Posts: 13,965 Farm Moderator

    Hi Elaine, there were issues with these games and the studio are investigating :)



    Keep social distancing 🥕 Stay Local no trips to Barnard castle! 🥕 Protect your loved ones 🍓 Hands face space 🍓 
    🐥Life's not about counting chickens. Unless they all escape their coop of course! 🐤
    New contests! 🍓  Win boosters in the Farm Heroes area 🍓 Win beans 🐤

    Farm heroes addict collecting cropsies since 2013. 

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  • Hey! Would you like to give us your opinion?

  • Elaine_DohertyElaine_Doherty Posts: 16

    Considering this has been going on for months and I still haven't received the bonus is there any point in playing the game? Surely by now it should be sorted and I should have been given the boosts I earned??

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  • Lady_ChooLady_Choo Posts: 13,965 Farm Moderator

    Hi Elaine, I admit, I don't play it, but it should be sorted unless they are having issues getting to the bottom of it. I am going to put this to the moderators attention again :)



    Keep social distancing 🥕 Stay Local no trips to Barnard castle! 🥕 Protect your loved ones 🍓 Hands face space 🍓 
    🐥Life's not about counting chickens. Unless they all escape their coop of course! 🐤
    New contests! 🍓  Win boosters in the Farm Heroes area 🍓 Win beans 🐤

    Farm heroes addict collecting cropsies since 2013. 

    Flag · Helpful Woah! Sweet Love Haha
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