Why does candy crush soda keep starting me at level 1?

Julia911p

I was on like level 280 and when I quit playing and go back to it, it wants to start me at level 1. It's done this several times and usually I can log off and back on and it's fixed. It won't reset now.

JustPlaying

Hi Julia, 

Please see this blog here for the steps to follow if you have lost your progress. The Blog includes lots of steps on how to fix this problem yourself :-)If you are not able to restore your own levels, please see the contact form at the end of the Blog, be sure to select "Lost Progress" as the reason of contact. Many thanks

sarahst1980

My game started me back to level 1

Please help I have spent a lot of money on this game

Sukanta_Biswas

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/659155#Comment_659155

Please check HERE.