Candy Crush Soda lost levels and rewards

Bigjon01

I was on a 85 day streak for rewards and at around level 1150. My levels and rewards have been set back to level 1. I do not believe that I ever set my account up with an email. Please help.

Laura_Grosvenor

Hi there Bigjon! I have let the Moderator know about this and hopefully someone will get back to you soon about this. I am sorry this happened to you. Did you connect through Facebook by any chance? Let me know! Thanks for writing and I hope you have a nice day!

Bigjon01

Hi there Bigjon! I have let the Moderator know about this and hopefully someone will get back to you soon about this. I am sorry this happened to you. Did you connect through Facebook by any chance? Let me know! Thanks for writing and I hope you have a nice day!

I was not connected through facebook.

Bigjon01

Hi there Bigjon! I have let the Moderator know about this and hopefully someone will get back to you soon about this. I am sorry this happened to you. Did you connect through Facebook by any chance? Let me know! Thanks for writing and I hope you have a nice day!

Any news?

_Elsa_

Hi @Bigjon01, sorry that your message got lost in the transition from the old community to the new community.  Do you still need help with this?  Please don't hesitate to contact us again because now we are on top of all new messages.

As a Soda player, how would you like to help with the 5 year celebration coming at the end of this year?  Please visit this link and complete the survey. 

https://community.king.com/en/candy-crush-soda-saga/discussion/253613/tell-us-how-you-would-like-to-celebrate-our-5-years-together