I am still shown at level 1199 and also I am unable to scroll up to the level I actually at.

Question

I am still shown at level 1199 and also I am unable to scroll up to the level I actually at.  This happened on 6/13/18 and I have already contacted you on this problem.   Please fix this issue.

Creative_Elsa · Answer

Hi @Lisa_Green-2, sorry that your message got
lost in the transition from the old community to the new community.  Do
you still need help with this?  Please don't hesitate to contact us again
because now we are on top of all new messages.

As a Soda player, how would
you like to help with the 5 year celebration coming at the end of this
year?  Please visit this link and complete the survey.

https://community.king.com/en/candy-crush-soda-saga/discussion/253613/tell-us-how-you-would-like-to-celebrate-our-5-years-together

Lady_Choo · Answer

Hi Lisa, thanks for posting. This is an issue, but there is a workaround.

The reason why its not putting you at the correct level is because somewhere (possibly the level where your avatar is or where the game opens) it has not registered you as passing. You have, but the stars are missing.

So you need to find levels with missing stars (as in no stars) and replay to pass. Then it should move on :)

https://care.king.com/en/candy-crush-soda-saga/superstar-information-post-game-opens-to-the-wrong-level