My game won’t open it keeps trying to connect to FB or repeatedly tells me I’m connected to FB.

Jo_Catterall

Cant get to open and play. Have deleted and reloaded app managed to do level one (I was on 1090) & now it’s reverted to trying to connect to FB again so can’t even open game. 

_Elsa_

Hi Jo, how about you try this instead.  Are you able to log into the Kingdom?  When you open the game is it opening at all so that you can log out of Facebook and log into the Kingdom?  First clear the history on your device.  Try not to uninstall and reinstall the game unless everything else fails because you will lose all your lives and boosters. 

Is your operating system up-to-date?  Check that out too.  Let me know if you need any help trying to figure out how to log into the Kingdom.

Chicklet

I play off line but my game always connected to my wifi,now it says I am not connected..if I wasn't connected I wouldn't be on here..I cannot get players pics,no picking a tile no progress from other players please fix this,if I uninstall I will lose all progress I am not gonna do that,I am on level 1776 not going back to level 1 ,fix please or I will have to delete game altogether,says my race cannot be updated..why now it was working fine..cleared cache ,rebooted internet,& pc..nothing more to do..help please..& if I log into facebook it takes me to level 388 not happening!

_Elsa_

Hi @Chicklet, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to do them for a chance to win gold bars.

Sorry for the delay in responding.  Are you still having this problem?   If so, please let me know so that I can offer you some direction.

Chicklet

Chicklet said:

I play off line but my game always connected to my wifi,now it says I am not connected..if I wasn't connected I wouldn't be on here..I cannot get players pics,no picking a tile no progress from other players please fix this,if I uninstall I will lose all progress I am not gonna do that,I am on level 1776 not going back to level 1 ,fix please or I will have to delete game altogether,says my race cannot be updated..why now it was working fine..cleared cache ,rebooted internet,& pc..nothing more to do..help please..& if I log into facebook it takes me to level 388 not happening!

Yes still having this problem..nothing works ,so will eventually be deleting app! Not uninstalling & reinstalling as will lose all progress..If I log into facebook I am back to level 388..I am at 1780..so much for my progress I am playing alone as no players to help ,keeps saying offline reconnect ,I am connected ,so can't eve do race..disappointed that I have to lose so many levels if I log into facebook ,if no fix for this will be gone from game!

_Elsa_

Hi @Chicklet, sorry to hear that it's still causing you a problem.  Why don't you play through the Kingdom instead of Facebook?  Here are some steps to create and sync both accounts and then you can play only through the Kingdom.  I haven't played through Facebook in a very long time because of all the glitches.  Try this and see if that works for you:

https://community.king.com/en/candy-crush-saga/discussion/250549/superstar-information-post-creating-a-kingdom-account-browser-with-images/p1?new=1